Counter Sales Specialist - HVAC & Plumbing Supplies

Munchsupply; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Job summary

mSupply is seeking a Counter Sales professional in Kalamazoo, MI, to deliver exceptional in-person, phone, and digital customer service while supporting branch operations through order fulfillment, merchandising, and will-call assistance.

The role handles product inquiries, returns, and inventory management using company systems. Requires a high school diploma and 3+ years of customer service experience; proficiency in MS Office is a must. Safety-conscious and team-focused candidate preferred.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintains merchandise displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Skills

Customer service

MS Office

Numerical analysis

Office technology

Education

High school diploma or GED

Job description

mSupply is seeking a Counter Sales professional in Kalamazoo, MI, to deliver exceptional in-person, phone, and digital customer service while supporting branch operations through order fulfillment, merchandising, and will-call assistance.

The role handles product inquiries, returns, and inventory management using company systems. Requires a high school diploma and 3+ years of customer service experience; proficiency in MS Office is a must. Safety-conscious and team-focused candidate preferred.