Counter Sales & Customer Support — Plumbing Supplies

Marcone Supply; Kalamazoo (MI); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401(k) plan

Life insurance

Disability coverage

HSA/FSA options

Paid time off

Weekly pay

Employee discounts

EAP

Descripción de la vacante

T.A. Gentry Supply, with showrooms in Holland, Kalamazoo and Lansing, seeks a Counter Sales associate to deliver exceptional service across in-person, phone, and digital channels.

You will support branch operations through order fulfillment, merchandising, and will-call assistance, handling inquiries, returns, and inventory management with company systems. The role emphasizes strong customer service, accuracy in processing orders, and teamwork within a plumbing and kitchen/bath product

Formación

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Responsabilidades

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains relationships with customers, vendors, and internal teams to support sales.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Verifies shipments and reports discrepancies or errors.

Conocimientos

Customer service

Numerical analysis

Office technology

MS Office

Educación

High school diploma or GED

Herramientas

MS Office

Scanners & phones

Descripción del empleo

T.A. Gentry Supply, with showrooms in Holland, Kalamazoo and Lansing, seeks a Counter Sales associate to deliver exceptional service across in-person, phone, and digital channels.

You will support branch operations through order fulfillment, merchandising, and will-call assistance, handling inquiries, returns, and inventory management with company systems. The role emphasizes strong customer service, accuracy in processing orders, and teamwork within a plumbing and kitchen/bath product