Counter Sales Pro — Customer-Focused Parts & Orders

API of NH & Delta T Distributors; Waltham (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Life insurance

Paid time off

Job summary

mSupply, a North American distributor serving the appliance, HVAC and plumbing industries, is seeking a Counter Sales professional in the United States. The role focuses on delivering exceptional customer service in-person, by phone, and online while supporting branch operations through order fulfillment and merchandising.

You will handle product inquiries, returns, pricing, and inventory management using company systems.

Qualifications

• High school diploma or GED equivalent.
• 3+ years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintains merchandise displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Skills

Customer service

Numerical analysis

Communication

Office technology

Education

High school diploma or GED

Tools

MS Office

Job description

mSupply, a North American distributor serving the appliance, HVAC and plumbing industries, is seeking a Counter Sales professional in the United States. The role focuses on delivering exceptional customer service in-person, by phone, and online while supporting branch operations through order fulfillment and merchandising.

You will handle product inquiries, returns, pricing, and inventory management using company systems.