Counter Sales Pro – Plumbing & HVAC Solutions

Ferguson; Waterloo (AL); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

Ferguson is seeking a knowledgeable Counter Sales Associate at our Alabama location to assist plumbing and HVAC contractor customers with informed purchasing decisions. You will leverage product expertise, build relationships, and deliver exceptional service to drive sales.

The role starts with a wage range of $15.00–$24.12 per hour, with a typical Monday–Friday schedule and overtime as needed. Benefits include health, dental, vision, and a 401(k) match, reflecting Ferguson’s commitment to

Qualifications

• 2–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales

Communication

Digital literacy

Organizational skills

Physical stamina

Job description

Ferguson is seeking a knowledgeable Counter Sales Associate at our Alabama location to assist plumbing and HVAC contractor customers with informed purchasing decisions. You will leverage product expertise, build relationships, and deliver exceptional service to drive sales.

The role starts with a wage range of $15.00–$24.12 per hour, with a typical Monday–Friday schedule and overtime as needed. Benefits include health, dental, vision, and a 401(k) match, reflecting Ferguson’s commitment to