Counter Sales Pro: Customer Solutions & Upsell

White Cap Supply Holdings, LLC.; Orange (CT); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

White Cap is hiring a Counter Sales Associate in Connecticut, offering frontline customer service at walk-in, phone, and will-call channels. You will process orders, quote prices, and provide customers with product information and warranty details.

The role requires knowledge of construction products and the ability to upsell, with a focus on delivering excellent service in a fast-paced environment. Connecticut on-site position with a strong benefits package.

Qualifications

• Demonstrated success providing excellent customer service.
• Experience with sales order computer software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Responsibilities

• Demonstrates exceptional customer service to walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.

Skills

Customer service

Product knowledge

Spanish language

Tools

Oracle

Job description

White Cap is hiring a Counter Sales Associate in Connecticut, offering frontline customer service at walk-in, phone, and will-call channels. You will process orders, quote prices, and provide customers with product information and warranty details.

The role requires knowledge of construction products and the ability to upsell, with a focus on delivering excellent service in a fast-paced environment. Connecticut on-site position with a strong benefits package.