Construction Supply Counter Sales Pro - Customer & Support

WCM White Cap Management LLC; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Company stability

Career growth

Great Place to Work

Inclusive culture

Job summary

White Cap is hiring a Counter Sales Associate to support walk-in, phone, and will-call customers in Minnesota. The role processes orders, provides quotes, and enters orders in the system while offering product guidance and technical advice. A focus on upselling related products and promotions is expected.

The position emphasizes exceptional service, knowledge of construction products, and willingness to work in a fast-paced environment with a strong emphasis on accuracy and customer satisfaction.

Qualifications

• Demonstrated success providing excellent customer service.
• Experience with sales order software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Sales orders

Construction products

Spanish language

Tools

Oracle

Job description

White Cap is hiring a Counter Sales Associate to support walk-in, phone, and will-call customers in Minnesota. The role processes orders, provides quotes, and enters orders in the system while offering product guidance and technical advice. A focus on upselling related products and promotions is expected.

The position emphasizes exceptional service, knowledge of construction products, and willingness to work in a fast-paced environment with a strong emphasis on accuracy and customer satisfaction.