Counter Sales-Contractor Supplies

Wolff Bros. Supply, Inc.; North Ridgeville (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Life Insurance

401(k) with company match

Paid Time Off

Weekly paychecks

Paid training and ongoing development

Job summary

Wolff Bros. Supply, Inc. in North Ridgeville, Ohio, is seeking a Counter Sales Representative to provide friendly, accurate customer service at the counter and cash window while balancing sales and warehouse tasks.

You will help with pricing, quotes, and post-sale support, ensuring customers get what they need efficiently and with a positive attitude. The ideal candidate brings a customer-first mindset, reliability, and past sales experience.

Qualifications

• Customer-first mindset with professional demeanor.
• Dependable, go-the-extra-mile attitude.
• Previous sales experience preferred.
• HVAC, plumbing, or electrical product knowledge a plus.
• Able to multitask on computer while assisting customers.
• Pass background and drug screening.

Responsibilities

• Provide friendly, accurate customer service at the counter and cash window.
• Process payments, returns, credits, and will-call orders.
• Build pricing quotes by researching availability and delivery times.
• Assist with warehouse tasks as needed: receiving, stocking, shipping, inventory.
• Attend training and follow all safety guidelines.

Skills

Customer-first mindset

Dependable

Sales experience

HVAC knowledge

Multitasking on computer

Job description

North Ridgeville / Elyria | Monday–Friday, 7:00am–4:00pmA

A place to build a career.Since

Counter Sales Representative-Customer Service-Contractor Supplies North Ridgeville / Elyria | Monday–Friday, 7:00am–4:00pm A steady company. A trusted counter. A place to build a career. Since 1965, Wolff Bros. Supply, Inc. has been a reliable partner to Ohio’s contractors, tradespeople, and builders. We’re family-owned, values-driven, and deeply rooted in the wholesale distribution industry—supporting commercial, industrial, institutional, and residential customers across HVAC, electrical, plumbing, lighting, and tools. When customers walk up to our counter, they’re not just buying parts—they’re counting on us. That’s where you come in.

What This Role Is Really About

As a Counter Sales Representative, you’re often the first face and voice of Wolff Bros. You move fast, think on your feet, and take pride in helping customers get what they need—accurately, efficiently, and with a positive attitude. You’ll balance customer service, sales, and hands-on warehouse support while working alongside a dependable team that looks out for one another.

What You’ll Do

• Deliver friendly, fast, and accurate customer service at the counter and cash window
• Process payments, returns, credits, and will-call orders
• Suggest, promote, and upsell products to support customer needs and branch sales
• Stay informed on product lines, promotions, programs, and spiffs
• Build pricing quotes by researching availability, delivery timelines, and vendor options
• Provide post-sale support (follow-ups, troubleshooting, invoice questions)
• Keep the counter, displays, and lobby areas stocked, organized, and professional
• Assist with warehouse tasks as needed: receiving, stocking, shipping, inventory
• Attend training opportunities at various Wolff Bros. branches
• Follow all safety guidelines, SOPs, and company processes
• Pitch in where needed—because that’s how teams work

What We’re Looking For

• A customer-first mindset with a calm, can-do attitude
• Someone who’s dependable, professional, and willing to go the extra mile
• Previous sales experience preferred
• Experience or knowledge of HVAC, plumbing, or electrical products is a plus
• Comfortable multitasking on a computer while supporting customers
• Ability to pass background and drug screening

Physical & Work Environment Expectations

• Standing, walking, reaching, and frequent use of hands throughout the day
• Occasional sitting, stooping, kneeling, climbing, or balancing
• Regularly lifting up to 50 lbs; occasionally up to 80 lbs
• Vision requirements include close, distance, color, and depth perception

Why Wolff Bros?

Because great companies are built by great people—and we invest in ours.

• Family-owned & operated since 1965
• Stable schedule – no nights, no weekends
• Weekly paychecks
• Paid training and ongoing development
• Benefits: Medical, Dental, Vision
• Company-paid Short-Term Disability & Life Insurance
• 401(k) with company match
• Paid Time Off

If you’re looking for a place where your work matters, your name means something, and your career can grow—Wolff Bros. Supply could be home.

We believe in diversity and are an Equal Opportunity Employer