Counter Sales-Customer Service: contractor supplies

Wolff Bros. Supply, Inc.; Mentor (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Family-owned since 1965

Stable schedule

Weekly pay

Paid training

Medical, Dental, Vision

Short-Term Disability & Life Insurance

401(k) with company match

Paid Time Off

Job summary

Wolff Bros. Supply, Inc. in Mentor, OH is seeking a Counter Sales Representative focusing on customer service and HVAC parts. You’ll be the first face and voice at the counter, helping customers find parts quickly and accurately.

Stability comes from a family-owned company with a schedule Monday–Friday, 7:00am–4:00pm, paying $18.00+ per hour based on experience, with opportunities to grow in HVAC, electrical, plumbing, and tools across our branches.

Qualifications

• HVAC knowledge and experience is required.
• A customer-first mindset with a calm, can-do attitude.
• Dependable, professional, and willing to go the extra mile.

Responsibilities

• Deliver friendly, fast, and accurate customer service at the counter and cash window
• Process payments, returns, credits, and will-call orders
• Suggest, promote, and upsell products to support customer needs and branch sales
• Stay informed on product lines, promotions, programs, and spiffs
• Build pricing quotes by researching availability, delivery timelines, and vendor options
• Provide post-sale support (follow-ups, troubleshooting, invoice questions)
• Keep the counter, displays, and lobby areas stocked, organized, and professional
• Assist with warehouse tasks as needed: receiving, stocking, shipping, inventory
• Attend training opportunities at various Wolff Bros. branches
• Follow all safety guidelines, SOPs, and company processes
• Pitch in where needed—because that’s how teams work

Skills

HVAC knowledge

Customer service

Sales experience

Computer multitasking

Job description

Mentor | Monday–Friday, 7:00am–4:00pm

Pay rate: $18.00+ based on experienceA

A place to build a career.Since

Counter Sales Representative-Customer Service-HVAC

Mentor | Monday–Friday, 7:00am–4:00pm

Pay rate: $18.00+ based on experienceA

A steady company. A trusted counter. A place to build a career. Since 1965, Wolff Bros. Supply, Inc. has been a reliable partner to Ohio’s contractors, tradespeople, and builders. We’re family‑owned, values‑driven, and deeply rooted in the wholesale distribution industry—supporting commercial, industrial, institutional, and residential customers across HVAC, electrical, plumbing, lighting, and tools. When customers walk up to our counter, they’re not just buying parts—they’re counting on us. That’s where you come in.

What This Role Is Really About

As a Counter Sales Representative, you’re often the first face and voice of Wolff Bros. You move fast, think on your feet, and take pride in helping customers get what they need—accurately, efficiently, and with a positive attitude.

• Electrical HVAC or Plumbing knowledge and experience a must

You’ll balance customer service, sales, and hands‑on warehouse support while working alongside a dependable team that looks out for one another.

What You’ll Do

• Deliver friendly, fast, and accurate customer service at the counter and cash window
• Process payments, returns, credits, and will‑call orders
• Suggest, promote, and upsell products to support customer needs and branch sales
• Stay informed on product lines, promotions, programs, and spiffs
• Build pricing quotes by researching availability, delivery timelines, and vendor options
• Provide post‑sale support (follow‑ups, troubleshooting, invoice questions)
• Keep the counter, displays, and lobby areas stocked, organized, and professional
• Assist with warehouse tasks as needed: receiving, stocking, shipping, inventory
• Attend training opportunities at various Wolff Bros. branches
• Follow all safety guidelines, SOPs, and company processes
• Pitch in where needed—because that’s how teams work

What We’re Looking For

• HVAC knowledge and experience a must
• A customer‑first mindset with a calm, can‑do attitude
• Someone who’s dependable, professional, and willing to go the extra mile
• Previous sales experience preferred
• Experience or knowledge of HVAC, plumbing, or electrical products is a plus
• Comfortable multitasking on a computer while supporting customers
• Ability to pass background and drug screening
• Physical & Work Environment Expectations
• Standing, walking, reaching, and frequent use of hands throughout the day
• Occasional sitting, stooping, kneeling, climbing, or balancing
• Regularly lifting up to 50 lbs; occasionally up to 80 lbs
• Vision requirements include close, distance, color, and depth perception

Why Wolff Bros?

Because great companies are built by great people—and we invest in ours.

Benefits

• Family‑owned & operated since 1965
• Stable schedule – no nights, no weekends
• Weekly paychecks
• Paid training and ongoing development
• Benefits: Medical, Dental, Vision
• Company‑paid Short‑Term Disability & Life Insurance
• 401(k) with company match
• Paid Time Off