Counter Sales Associate — Customer‑Focused Builder Support

White Cap Supply Holdings, LLC.; Louisville (KY); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

White Cap Supply Holdings, LLC. in Louisville, KY is seeking a Counter Sales Associate to join our on-site team.

You will assist walk-in, phone, and will-call customers, process orders, quote prices, and provide product information to support construction and industrial markets. Preferred qualifications include experience with sales order software (Oracle), knowledge of construction and industrial products, and Spanish language proficiency.

Qualifications

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Sales experience

Spanish language

Tools

Oracle

Job description

White Cap Supply Holdings, LLC. in Louisville, KY is seeking a Counter Sales Associate to join our on-site team.

You will assist walk-in, phone, and will-call customers, process orders, quote prices, and provide product information to support construction and industrial markets. Preferred qualifications include experience with sales order software (Oracle), knowledge of construction and industrial products, and Spanish language proficiency.