Counter Sales Associate

Northeastern Supply, Inc.; Harrisonburg (VA); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Short & Long-Term Disability

Life Insurance

Flexible Spending Account (FSA)

Telehealth

Gym Reimbursement

401(k) with Company Match

Free Surgery & Imaging Program*

Free Medications*

Delta Perks - Local Discounts

Discount Hub

Family coverage

Job summary

Northeastern Supply, Inc. is seeking a Counter Sales Associate to drive sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment.

This full-time branch role emphasizes technical knowledge to solve customer needs and build lasting relationships. The position offers an hourly pay range and opportunities to upsell, manage inventory, and collaborate with a team in a busy retail environment.

Qualifications

• High school diploma or GED required.
• Product, applications, or wholesale distribution experience preferred.
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily.
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments.

Responsibilities

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times.
• Receive shipments, log into inventory, conduct audits, and process returns accurately.
• Assist counter and phone customers with orders, product info, pricing, and availability.
• Upsell complementary products and maintain deep product knowledge; follow company pricing and credit guidelines.

Education

High school diploma or GED

Job description

Role Overview

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

Description

Counter Sales Associate

Full-Time | Branch

$17.50 - $26.50 / hr

Hourly Pay Range

Reports To: Branch Manager

Department: Counter Sales

Experience

Experience Preferred

Benefits Eligible After: 45 Days of Employment

Core Responsibilities

Order Fulfillment & Inventory

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately

Customer Service

• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or elevate as needed
• Maintain a clean, organized counter and product display area

Sales & Product Knowledge

• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path

Teamwork & Standards

• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

Qualifications

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

Benefits

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks - Local Discounts
• Discount Hub
• Coverage available for families
• Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed. We are an equal opportunity employer.