Counter Sales Associate

Northeastern Supply; Georgetown (DE); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Short & Long-Term Disability

Life Insurance

401(k) with Company Match

Telehealth

Gym Reimbursement

Delta Perks — Local Discounts

Discount Hub

Free Surgery & Imaging Program*

Free Medications*

Job summary

Northeastern Supply is seeking a Counter Sales Associate for our Georgetown, DE branch. This full-time position supports walk-in and telephone customers, helping with product selection and order fulfillment while leveraging product knowledge to build lasting relationships.

The role emphasizes customer service, upselling, and inventory stewardship in a fast-paced retail environment. Candidates should have a High School or GED and the ability to lift up to 75 lbs.; company benefits follow after 45

Qualifications

• High school diploma or GED required.
• Product, applications, or wholesale distribution experience preferred.
• Able to lift up to 75 lbs. and stand for up to 8 hours daily.
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments.

Responsibilities

• Pull, fill, pack, and set up orders for delivery or pickup; track order status.
• Receive shipments, log into inventory, conduct audits, and process returns accurately.
• Assist counter and phone customers with orders, product info, pricing, and availability.
• Greet all customers professionally; resolve issues promptly or escalate as needed.
• Maintain a clean, organized counter and product display area.
• Upsell complementary products and convert requests to stocked brands where appropriate.
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines.
• Assess customer needs to determine appropriate service level or escalation path.
• Build customer relationships; adapt approach to different customer types and needs.
• Collaborate with team, share best practices, and support a positive work environment.
• Follow all company procedures, policies, and Employee Handbook requirements.
• Other duties as assigned.

Skills

Customer Service

Upselling

Product Knowledge

Teamwork

Inventory Management

Education

High School/GED

Job description

Job Details
Level: Experienced
Job Location: Georgetown, DE 19947
Position Type: Full Time
Education Level: High School/ GED
Travel Percentage: Negligible
Job Shift: Day
Job Category: Sales

Counter Sales Associate

Full-Time | Branch

Reports To: Branch Manager

Hourly Pay Range
$17.50 – $26.50 / hr

DEPARTMENT
Counter Sales

EXPERIENCE
Experience Preferred

BENEFITS ELIGIBLE AFTER
45 Days of Employment

ROLE OVERVIEW

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

CORE RESPONSIBILITIES

Order Fulfillment & Inventory

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately

Customer Service

• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or escalater as needed
• Maintain a clean, organized counter and product display area

Sales & Product Knowledge

• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path

Teamwork & Standards

• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

BENEFITS

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families

* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed.

We are an equal opportunity employer.