Counter Sales

Mountainland Supply Co.; St. George (VT); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible time off

Job summary

Mountainland Supply Co. is seeking a Counter Sales professional to assist customers at the sales counter and over the phone. You will help with product selection, order fulfillment, inventory support, and problem solving in a team-oriented environment.

The role emphasizes strong communication, attention to detail, and basic technical aptitude, with opportunities to build relationships and grow sales in a welcoming counter setting.

Qualifications

• One year of related experience.
• Willingness to participate in pre-employment and random drug screenings.
• Ability to lift and carry up to 50 lbs.
• Ability to stand for long periods of time.
• Basic computer skills and ability to learn company systems.

Responsibilities

• Ensure a high level of customer service is always provided.
• Greet and assist customers promptly to ensure a welcoming and positive counter experience.
• Assist with stocking and keeping counter-area shelves and products clean, faced, stocked, and organized.
• Build and maintain connections with potential customers or leads to cultivate new business and develop relationships.
• Ascertain the type of part, fixture, or supply needed.
• Inspect worn, damaged, or defective parts to determine replacement required.
• Inform the customer of the part needed according to the description of the malfunction or expressed need.
• Maintain a general understanding of part or fixture stock number and price, through training or reading online catalog.
• Find a solution for customer orders through the substitution or modification of a part when a part is not available.
• Process orders or inquiries over the phone.
• Responsible for Pro-keep orders and communication through the program.
• Pick and fulfill customer orders from stock using RF gun technology.
• Assist with loading customer orders on delivery trucks.
• Perform other various duties, as outlined by the supervisor.
• Exude, understand, and demonstrate actions according to the Company’s core values: courage, commitment, collaboration, compassion, ownership, and optimism.

Job description

About the Role: The Counter Sales position serves as a key point of contact for customers, providing knowledgeable, efficient, and friendly service at the sales counter and over the phone. This role is responsible for assisting customers with product selection, order fulfillment, inventory support, and problem-solving while ensuring an organized and welcoming counter environment. The Counter Sales team members work closely with customers, warehouse personnel, and supervisors to support daily operations, cultivate customer relationships, and contribute to sales growth. Success in this role requires strong communication skills, attention to detail, basic technical aptitude, and a commitment to teamwork, service excellence, and the company’s core values.

Essential Duties and Responsibilities:

• Ensure a high level of customer service is always provided
• Greet and assist customers promptly to ensure a welcoming and positive counter experience
• Assist with stocking and keeping counter-area shelves and products clean, faced, stocked, and organized
• Buildandmaintainconnectionswithpotentialcustomers,orleads,tocultivatenewbusinessanddevelop relationships
• Ascertainthetypeofpart,fixture,orsupplyneeded
• Inspectworn,damaged,ordefectivepartstodeterminereplacementrequired
• Informsthecustomerofthepartneededaccordingtothedescriptionofthemalfunctionorthecustomer’sexpressedneed
• Maintainageneralunderstandingofpartorfixturestocknumberandprice,throughtrainingorreading online/catalog
• Findasolutionforcustomerordersthroughthesubstitutionormodificationofapartwhenapartisnotavailable
• Processordersorinquiriesoverthephone
• ResponsibleforPro-keepordersandcommunicationthroughtheprogram
• Pickandfulfillcustomerordersfromstockusingradiofrequencygun(RFgun)technology
• Assistwithloadingcustomerordersondeliverytrucks
• Performothervariousduties,asoutlinedbythe supervisor
• Exude, understand, and demonstrate actions according to the Company’s core values. These core values are courage, commitment, collaboration, compassion, ownership, and optimism

Qualifications and Physical Requirements:

• Oneyearofrelatedexperience
• Willingnesstoparticipateinpre-employmentandrandomdrugscreenings
• Abilitytoliftandcarryupto50lbs.
• Abilitytostandforlongperiodsoftime
• Humanrelationsskills;oralandwrittencommunicationskills
• Basic computer skills and ability to learn company systems

What We Offer:We believe in taking care of our team—both professionally and personally. Our benefits include:

• 401(k) with company Match
• Medical, dental, vison, and life insurance coverage
• Flexible time off to support work-life balance