Counter Sales Associate

Northeastern Supply; Camden (DE); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

401(k) with Company Match

Flexible Spending Account (FSA)

Telehealth

Gym Reimbursement

Free Medications

Delta Perks — Local Discounts

Discount Hub

Job summary

Northeastern Supply in Camden, DE is seeking a Counter Sales Associate to drive sales and ensure customer satisfaction by assisting walk-in and phone customers with product selection and order fulfillment. This role uses product knowledge to resolve questions and build lasting relationships.

This position involves upselling compatible items, processing orders, and maintaining accurate inventory while keeping the counter area neat and welcoming.

Qualifications

• Experience in customer-facing sales is preferred.
• Ability to upsell and provide product recommendations.
• Maintain accurate inventory and pricing knowledge.

Responsibilities

• Assist walk-in and phone customers with product selection and orders.
• Pull, pack, and set up orders for delivery or pickup; track status.
• Greet customers professionally and resolve issues promptly.
• Maintain a clean, organized counter and display area.
• Upsell complementary products and follow pricing guidelines.

Skills

Customer service

Product knowledge

Sales skills

Teamwork

Education

High school diploma or GED

Job description

Job Details: Level: Experienced, Job Location: Camden , DE 19934, Position Type: Full Time, Education Level: High School/ GED, Travel Percentage: Negligible, Job Shift: Day, Job Category: Sales

Counter Sales Associate

Full-Time | Branch

$17.50 – $26.50 / hr

Hourly Pay Range

Reports To: Branch Manager

DEPARTMENT: Counter Sales

EXPERIENCE: Experience Preferred

BENEFITS ELIGIBLE AFTER 45 Days of Employment

ROLE OVERVIEW

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

CORE RESPONSIBILITIES

• Order Fulfillment & Inventory
• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately
• Customer Service
• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or escape as needed
• Maintain a clean, organized counter and product display area
• Sales & Product Knowledge
• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path
• Teamwork & Standards
• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

Qualifications

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

BENEFITS

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks — Local Discounts
• Discount Hub
• Coverage available for families

* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed. We are an equal opportunity employer.