Counter Sales Associate

Northeastern Supply; Easton (MD); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Gym Reimbursement

Job summary

Northeastern Supply in Easton, MD is seeking a Counter Sales Associate to drive sales by assisting walk-in and telephone customers with product selection and order fulfillment.

This full-time, on-site role requires a high school diploma, the ability to lift up to 75 lbs, and a focus on customer service, product knowledge, and accurate inventory handling. Training provided; benefits eligible after 45 days.

Qualifications

• High school diploma or GED required.
• Product, applications, or wholesale distribution experience preferred.
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily.
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments.

Responsibilities

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times.
• Assist counter and phone customers with orders, product info, pricing, and availability.
• Upsell complementary products and maintain deep product knowledge; follow pricing guidelines.
• Build customer relationships; collaborate with team and follow company procedures.

Skills

Customer service

Communication

Inventory management

Education

High School Diploma or GED

Job description

Counter Sales Associate

Full-Time | Branch

$17.50 - $26.50 / hr

Hourly Pay Range

Reports To: Branch Manager

Job Details

• Level: Experienced
• Job Location: Easton , MD 21601
• Position Type: Full Time
• Education Level: High School/ GED
• Salary Range: $17.50 - $26.50
• Travel Percentage: Negligible
• Job Shift: Day
• Job Category: Sales

DEPARTMENT

• Counter Sales

EXPERIENCE

• Experience Preferred

BENEFITS ELIGIBLE AFTER

• 45 Days of Employment

ROLE OVERVIEW

The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships.

CORE RESPONSIBILITIES

Order Fulfillment & Inventory

• Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times
• Receive shipments, log into inventory, conduct audits, and process returns accurately

Customer Service

• Assist counter and phone customers with orders, product info, pricing, and availability
• Greet all customers professionally; resolve issues promptly or elevate as needed
• Maintain a clean, organized counter and product display area

Sales & Product Knowledge

• Upsell complementary products and convert requests to stocked brands where appropriate
• Maintain deep product and industry knowledge; follow company pricing and credit guidelines
• Assess customer needs to determine appropriate service level or escalation path

Teamwork & Standards

• Build customer relationships; adapt approach to different customer types and needs
• Collaborate with team, share best practices, and support a positive work environment
• Follow all company procedures, policies, and Employee Handbook requirements
• Other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Product, applications, or wholesale distribution experience preferred
• Ability to lift up to 75 lbs. and stand for up to 8 hours daily
• Able to stoop, bend, and reach inventory; work in indoor and outdoor environments

BENEFITS

Eligible to enroll on the 1st of the month following 45 days of employment:

• Medical, Dental & Vision
• Short & Long-Term Disability
• Life Insurance
• Flexible Spending Account (FSA)
• Telehealth
• Gym Reimbursement
• 401(k) with Company Match
• Free Surgery & Imaging Program*
• Free Medications*
• Delta Perks - Local Discounts
• Discount Hub
• Coverage available for families

* Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms.

Additional duties may be assigned as needed.

We are an equal opportunity employer.