HVAC Counter Sales Associate (Pro Stock Sales Associate)

Plimpton and Hills Corporation; Springfield (MA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive hourly rate

Medical, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and paid holidays

Opportunities for professional development

Job summary

Plimpton and Hills Corporation is seeking a full-time Pro Stock Sales Associate to join their Springfield branch. This role involves supporting HVAC contractors and customers by filling orders, providing product information, and ensuring exceptional service.

The ideal candidate will have HVAC industry experience, solid parts knowledge, and a focus on customer satisfaction. Competitive hourly rates, comprehensive benefits including medical and retirement plans, along with opportunities for professional development, are offered.

Qualifications

• Experience in HVAC industry and solid knowledge of HVAC parts is required.
• Counter sales or inside sales experience is preferred.
• Result-driven and customer-focused attitude is essential.

Responsibilities

• Support customers by filling HVAC product orders and answering product questions.
• Locate and obtain ordered products for customers effectively.
• Provide exceptional customer service at all times, addressing inquiries promptly.
• Assist in handling defective products and process returns accurately.

Skills

HVAC industry experience and knowledge of HVAC parts

Counter sales or inside sales experience

Familiarity with HVAC industry regulations

Customer focus

Education

High school diploma or GED

Job description

Company Overview

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve.

Position Purpose

We are hiring a full-time Pro Stock Sales Associate to support contractors and customers by filling HVAC product orders, answering product questions, and providing fast, accurate service. This is a full-time position based at our Springfield branch located at 25 Mill River Lane.

This role is ideal for someone with hands‑on HVAC parts knowledge and experience working in a counter sales or inside sales environment. You’ll work directly with customers, warehouse staff, and vendors to ensure orders are filled correctly and efficiently.

Essential Functions

• Actively seek opportunities to help customers (HVAC contractors).
• Locate and obtain ordered products for customers (HVAC parts).
• Assist in the handling of defective parts and warranty information.
• Process approved credits for customers when products are returned.
• Address questions about product, pricing and availability (counter sales).
• Make sure all product catalogs are up-to-date and that expired ones are discarded.
• Accurately and safely move products of varying weights according to customer needs.
• Provide exceptional customer service at all times (counter and phone).
• Answer telephone calls professionally and pleasantly.
• Accurately input and fill customer orders (counter sales orders).
• Accurately read and identify numbers for accurate order filling and receiving of material.
• Assist warehouse personnel when necessary (warehouse / distribution).
• Maintain a clean and professional work environment.
• Safely operate a forklift, pallet jack, etc.
• Remain up-to-date on all safety practices and standards.
• Perform other responsibilities as directed.

Compensation & Benefits

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements

Experience, Education & Skills

• HVAC industry experience and solid knowledge of HVAC parts (required).
• Counter sales or inside sales experience (preferred).
• Familiarity with HVAC industry’s rules and regulations.
• Result driven and customer focused.
• High school diploma or GED preferred.

Physical Requirements

• While performing the duties of this job, the associate is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.