Count Attendant - Part Time

The Mint Gaming Hall Kentucky Downs; Franklin (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

The Mint Gaming Hall Kentucky Downs is seeking a Money Room Attendant to manage cash collection, counting, and transfer to secure areas. You will interact with the Count Team Supervisor and other staff to ensure accurate procedures, greeting internal guests with a friendly, professional demeanor.

You will uphold security by handling keys properly, maintaining equipment, and following preset procedures, including background checks and licenses required for Kentucky gaming operations.

Qualifications

• Must be 18 years of age or older with a high school diploma or GED.
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

Responsibilities

• Consistently communicates operational information with the Count Team Supervisor, other staff, other supervisors, and managers.
• Completes the collection and count efficiently and accurately.
• Assists with transferring money to the safe area and ensures Money Room is clean before leaving.
• Handles all trolleys and equipment used during the collection and counting process with care.
• Maintains all appearance standards and informs manager on duty of irregularities.

Skills

Customer service

Clear communication

Team collaboration

Education

High school diploma or GED

Job description

• Consistently communicates operational information with the Count Team Supervisor, other departmental staff, other supervisors, and managers.
• Assists in floor duties when needed and has a thorough knowledge of Money Room equipment operations.
• Completes the collection and count efficiently and accurately.
• Assists with transferring money to the safe area.
• Ensures the Money Room is clean before leaving.
• Handles all trolleys and equipment used during the collection and counting process with care.
• Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
• Responsible and accountable for all keys issued while on duty.
• Reports any equipment malfunctions for further maintenance.
• Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• Maintains professionalism and a friendly and approachable demeanor throughout the workday.
• Assists with training/mentoring of new Team Members as requested.
• Maintains all appearance standards in accordance with established uniform and appearance guidelines.
• Informs manager on duty of any irregularities and unusual situations when they occur.
• Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.

EDUCATION AND EXPERIENCE:

• Must be 18 years of age or older with a high school diploma or general education degree (GED).
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.