Counselor-EAP

Baptist Memorial Health Care; Memphis (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Baptist Memorial Health Care seeks an Employee Assistance Program professional to provide confidential counseling and support to employees and dependents. The role requires a Master's degree in a mental health field and state licensure (LPC or LCSW) with TN/MS/AR licensure, plus ability to coordinate on-site health events and respond to critical incidents.

Overtime and shift rotations may apply. Responsibilities include case management, coordinating trainings, and ensuring high-quality EAP

Qualifications

• Master's degree in mental health, counseling, social work, or addiction field required.
• Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) with TN, MS, or AR licensure required.
• Substance Abuse Professional designation and Critical Incident Stress Debriefing certificate preferred.

Responsibilities

• Provide guidance and support to employees and dependents to facilitate problem resolution.
• Support client company managers and supervisors to meet service expectations.
• Coordinate on-site events for client companies and improve program utilization.
• Maintain a case management system following program policies to ensure continuity of care.
• Contribute to development of program policies and procedures.
• Coordinate Critical Stress Incident Management to meet customer needs.
• Complete assigned goals in support of department priorities.

Skills

Counseling

Case management

On-site event coordination

Crisis support

Education

Master's degree in mental health, counseling, social work or addiction related field

Tools

Case management system

Job description

Job Summary

Provides employee assistance services to client companies and their employees/dependents by following accepted employee assistance program standards to satisfy client needs and meet program standards. Under the direct supervision of the Director of the Employee Assistance Program. Responsible for 1 shift, 8 hours/day, 5 days/week emergency rotation as assigned. Incumbents are subject to overtime and callback as required by BMHCS. Assists with Critical Incident Stress debriefings, health fairs, and orientations as needed.

Overview

Job Summary

Provides employee assistance services to client companies and their employees/dependents by following accepted employee assistance program standards to satisfy client needs and meet program standards. Under the direct supervision of the Director of the Employee Assistance Program. Responsible for 1 shift, 8 hours/day, 5 days/week emergency rotation as assigned. Incumbents are subject to overtime and callback as required by BMHCS. Assists with Critical Incident Stress debriefings, health fairs, and orientations as needed.

Job Responsibilities

• Provides guidance and support to employees and dependents by assessing their personal needs to facilitate problem resolution.
• Provides support to client company managers and supervisors by assessing their needs to satisfactorily meet their requests and service expectations.
• Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization.
• Maintains a case management system on all clients contacted by following established program policies and procedures to ensure a continuity of care service.
• Participates in the development of program policies and procedures by contributing ideas and actions to promote improved EAP product and services.
• Provides coordination of Critical Stress Incident Management to meet customer needs.
• Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization.
• Completes assigned goals and responsibilities in support of department and organizational priorities

Experience Description

Minimum Required - Master's degree in mental health, counseling, social work, or addiction related field.

Education Description

Preferred/Desired - Mental health education.

Minimum Required - Master's degree in mental health, counseling, social work or addiction related field.

Special Skills Description

Preferred/Desired - Substance Abuse Professional designation. Critical Incident Stress Debriefing certificate.

Licensure Description

Minimum Required - Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW). Licensure in TN, MS, and/or AR required.