EAP Counselor: Employee Support & Crisis Services

Baptist Memorial Health Care; Memphis (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Baptist Memorial Health Care seeks an Employee Assistance Program professional to provide confidential counseling and support to employees and dependents. The role requires a Master's degree in a mental health field and state licensure (LPC or LCSW) with TN/MS/AR licensure, plus ability to coordinate on-site health events and respond to critical incidents.

Overtime and shift rotations may apply. Responsibilities include case management, coordinating trainings, and ensuring high-quality EAP

Qualifications

• Master's degree in mental health, counseling, social work, or addiction field required.
• Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) with TN, MS, or AR licensure required.
• Substance Abuse Professional designation and Critical Incident Stress Debriefing certificate preferred.

Responsibilities

• Provide guidance and support to employees and dependents to facilitate problem resolution.
• Support client company managers and supervisors to meet service expectations.
• Coordinate on-site events for client companies and improve program utilization.
• Maintain a case management system following program policies to ensure continuity of care.
• Contribute to development of program policies and procedures.
• Coordinate Critical Stress Incident Management to meet customer needs.
• Complete assigned goals in support of department priorities.

Skills

Counseling

Case management

On-site event coordination

Crisis support

Education

Master's degree in mental health, counseling, social work or addiction related field

Tools

Case management system

Job description

Baptist Memorial Health Care seeks an Employee Assistance Program professional to provide confidential counseling and support to employees and dependents. The role requires a Master's degree in a mental health field and state licensure (LPC or LCSW) with TN/MS/AR licensure, plus ability to coordinate on-site health events and respond to critical incidents.

Overtime and shift rotations may apply. Responsibilities include case management, coordinating trainings, and ensuring high-quality EAP