EAP Counselor

Atrium Health; Winston-Salem (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Advocate Health seeks an EAP Counselor to provide counseling and referral services for employees, delivering short-term counseling when appropriate and following up to assess outcomes. The role involves coordinating with employers, HR, and external providers to ensure continuity of care.

The position includes presenting information to staff, offering management consultations, and supporting program development and office operations as needed.

Qualifications

• Master's degree in psychology, counseling, social work or related field.
• Current professional licensure in the state of the counselor's practice required to practice counseling.
• 3 years experience in EAP related service preferred.
• CEAP certification preferred.

Responsibilities

• Conducts assessments with EAP clients, formulates counseling goals, and performs counseling or a referral to meet the client's needs.
• Provides short-term counseling for clients not needing extensive treatment from an outside source.
• Provides follow-up with clients to evaluate continuity and effectiveness of the outside services, if referred.
• Serves as liaison between the client and their employer, HR department, and/or outside referrals for mandatory referrals or clients referred for drug positives as outlined in the specific company's policy.

Skills

Counseling

Assessments

Liaison/Coordination

Public speaking

Marketing support

Education

Master's degree in psychology, counseling, social work or related field

Job description

• Conducts assessments with EAP clients, formulates appropriate counseling goals, and performs counseling or a referral to meet the client's needs.
• Provides short-term counseling for clients not needing extensive treatment from an outside source.
• Provides follow-up with clients to evaluate continuity and effectiveness of the outside services, if referred.
• Serves as liaison between the client and their employer, HR department, and/or outside referrals for mandatory referrals or clients referred for drug positives as outlined in the specific company's policy.
• Provides a broad range of presentations to assist employees in coping with problems or issues which have been identified by EAP experience, staff and management requests, or Advocate Health requests.
• Provides orientations to employees and management for both internal and external clients.
• Offers consultation services to management/leadership.
• If full-time or part-time, is an account manager for external contracts (PRN counselors are not responsible for these items).
• If full-time or part-time, participates in the on-call rotation for after-hours emergency coverage; PRN counselors do not cover call.
• Recognizes and responds to emergency situations and handling them effectively as outlined in the EAP protocols, which may require coverage outside of normal working hours.
• Assists EAP Director/Program Coordinators with marketing, sales, data collection, and record keeping, development of protocols, and program development.
• Assists with the functions necessary to run an office, including answering phones, filing, general office duties, and other tasks as determined necessary by the EAP Director.
• Participates in EAP, Departmental, Hospital, and Advocate committees, task forces, and other assignments as requested by the EAP Director or Hospital Administration.

Essential Functions

• Conducts assessments with EAP clients, formulates appropriate counseling goals, and performs counseling or a referral to meet the client's needs.
• Provides short-term counseling for clients not needing extensive treatment from an outside source.
• Provides follow-up with clients to evaluate continuity and effectiveness of the outside services, if referred.
• Serves as liaison between the client and their employer, HR department, and/or outside referrals for mandatory referrals or clients referred for drug positives as outlined in the specific company's policy.
• Provides a broad range of presentations to assist employees in coping with problems or issues which have been identified by EAP experience, staff and management requests, or Advocate Health requests.
• Provides orientations to employees and management for both internal and external clients.
• Offers consultation services to management/leadership.
• If full-time or part-time, is an account manager for external contracts (PRN counselors are not responsible for these items).
• If full-time or part-time, participates in the on-call rotation for after-hours emergency coverage; PRN counselors do not cover call.
• Recognizes and responds to emergency situations and handling them effectively as outlined in the EAP protocols, which may require coverage outside of normal working hours.
• Assists EAP Director/Program Coordinators with marketing, sales, data collection, and record keeping, development of protocols, and program development.
• Assists with the functions necessary to run an office, including answering phones, filing, general office duties, and other tasks as determined necessary by the EAP Director.
• Participates in EAP, Departmental, Hospital, and Advocate committees, task forces, and other assignments as requested by the EAP Director or Hospital Administration.

Physical Requirements

Adequate vision is required for behavioral observations of clients to be alert for emergency and/o unsafe conditions. Adequate hearing is required for providing counseling services. Proper speaking and language skills are required to provide counseling. Stretching and bending may be required. Lifting ten pounds may be required. Capacity to sit for long periods of time.

Education, Experience And Certifications

Master's degree in psychology, counseling, social work or related field required. Current professional licensure in the state of the counselor's practice required to practice counseling. 3 years experience in EAP related service preferred. CEAP certification preferred.