Costumer Service Reps

Workoo Technologies; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A customer service firm is looking for a Customer Service Representative to manage day-to-day customer interactions, focus on insurance inquiries, and liaise with managers. The ideal candidate should have strong customer service experience, attention to detail, and the ability to multitask. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys problem-solving.

Qualifications

• Customer service experience preferably with a focus on insurance.
• Attention to detail and strong problem-solving skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Responsibilities

• Receive customer inquiries via phone or chat.
• Review inquiries to determine appropriate handling.
• Provide responses or follow-ups based on the issues.
• Liaise with managers on behalf of customers.
• Handle escalations as necessary.

Skills

Customer service experience

Attention to detail

Problem-solving skills

Ability to multitask

Team player

Job description

The Customer Service Representative is responsible for the day-to-day interactions with our customers and the process of managing their inquiries. This includes receiving, screening and routing inquiries, providing appropriate responses and follow-ups, liaising with supervisors and managers on behalf of the customer and managing escalation.

Responsibilities

Receive customer inquiries via phone or chat.

Review the inquiry to determine if it is appropriate for handling by a customer service representative

Provide appropriate response or follow-up based on the issue raised in the inquiry

Liaise with managers on behalf of customers to ensure their needs are met

Handle any escalations as necessary

Qualifications

Customer service experience preferably with a focus on insurance.

Attention to detail, problem-solving skills, ability to multitask and prioritize tasks

Team player with the ability to work in a fast-paced environment