Cosmetics Counter Manager: Lead Your Beauty Team

Macy's; Boston (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Job summary

Macy’s is seeking a Counter Manager to lead a dynamic cosmetics team, delivering personalized consultations and expert product knowledge while driving sales and a superior customer experience. You will manage stock, maintain brand standards, and partner with vendors and leadership to grow the business.

You will build lasting client relationships, analyze performance, and execute in-store events and promotions, ensuring loyalty and exceptional service across all interactions.

Qualifications

• 3–5 years of retail, beauty, or leadership experience.
• Strong customer service and communication skills.
• Flexible availability including weekends and holidays.
• Ability to analyze sales performance and drive strategy.
• Commitment to maintaining brand standards and hygiene.

Responsibilities

• Lead a team of Beauty Advisors and manage brand-specific cosmetics.
• Deliver personalized consultations and expert product knowledge.
• Plan and execute in-store and vendor-led events.
• Oversee stock, merchandising, and weekly replenishment.
• Develop client relationships and loyalty through outreach and follow-up.
• Collaborate with vendors and store leadership to grow sales.

Skills

Customer service

Leadership

Sales

Merchandising

Vendor collaboration

Communication

Time management

Tools

POS systems

Cash register

Job description

Macy’s is seeking a Counter Manager to lead a dynamic cosmetics team, delivering personalized consultations and expert product knowledge while driving sales and a superior customer experience. You will manage stock, maintain brand standards, and partner with vendors and leadership to grow the business.

You will build lasting client relationships, analyze performance, and execute in-store events and promotions, ensuring loyalty and exceptional service across all interactions.