Cosmetics Counter Lead — Build Relationships & Drive Sales

Macy's; Manchester (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager to lead a dynamic Beauty Advisors team, manage a cosmetics brand, and deliver exceptional hospitality through personalized consultations and expert product knowledge.

You will build lasting client relationships, analyze sales results, and drive growth through vendor events, promotions, and targeted outreach while maintaining brand standards and stock. Strong leadership and beauty knowledge are essential.

Qualifications

• 3-5 years in retail, beauty, or leadership preferred.
• Strong customer service and relationship-building skills.
• Ability to analyze sales performance and adjust strategies.
• Excellent communication in English.

Responsibilities

• Deliver exceptional customer service through personalized consultations.
• Build lasting client relationships and develop loyalty through outreach.
• Analyze daily, weekly, monthly, seasonal sales and drive growth.
• Plan and execute in-store and vendor events to drive traffic.
• Maintain brand standards through merchandising and stock replenishment.
• Collaborate with vendors and store leadership to optimize outcomes.
• Stay informed on launches and trends to educate the team.

Skills

Leadership

Retail experience

Customer service

Beauty knowledge

Tools

POS system

Cash register

Merchandising software

Job description

Macy's is seeking a Counter Manager to lead a dynamic Beauty Advisors team, manage a cosmetics brand, and deliver exceptional hospitality through personalized consultations and expert product knowledge.

You will build lasting client relationships, analyze sales results, and drive growth through vendor events, promotions, and targeted outreach while maintaining brand standards and stock. Strong leadership and beauty knowledge are essential.