Cosmetics Counter Manager – Beauty Team Leader

Macy's; Nashua (NH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k

Medical/Vision/Dental Insurance

PTO accruals

Holidays

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager to lead a Beauty Advisors team, delivering personalized consultations and expert product knowledge at our cosmetics counters. You will drive sales, manage stock and displays, and partner with vendors and store leadership to grow the business.

You will develop clients, execute in‑store and vendor events, and ensure exceptional service with attention to detail and brand standards in a fast-paced environment.

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.

Responsibilities

• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.

Skills

Customer service

Leadership

Sales

Vendor relations

Merchandising

Team collaboration

Job description

Macy's is seeking a Counter Manager to lead a Beauty Advisors team, delivering personalized consultations and expert product knowledge at our cosmetics counters. You will drive sales, manage stock and displays, and partner with vendors and store leadership to grow the business.

You will develop clients, execute in‑store and vendor events, and ensure exceptional service with attention to detail and brand standards in a fast-paced environment.