Cosmetics Counter Manager: Beauty Lead & Experience

Socket.dev; Oak Brook (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Health insurance

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will blend leadership, creativity, and patient customer engagement to deliver genuine hospitality through consultations and expert product application.

You will drive sales, develop clients, analyze performance, plan in-store events, maintain brand standards, and partner with vendors and store leadership to grow the business while upholding a polished brand experience.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience.
• Strong customer service and relationship-building skills.
• Ability to drive sales while delivering exceptional client experiences.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry

Skills

Customer service

Retail leadership

Beauty product knowledge

Team mentoring / coaching

Tools

POS systems

Inventory management software

Job description

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will blend leadership, creativity, and patient customer engagement to deliver genuine hospitality through consultations and expert product application.

You will drive sales, develop clients, analyze performance, plan in-store events, maintain brand standards, and partner with vendors and store leadership to grow the business while upholding a polished brand experience.