Cosmetics Counter Manager: Lead Beauty & Brand Experience

Socket.dev; Salem (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors for a flagship cosmetics brand. You will blend leadership, creativity, and customer engagement—delivering hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty preferences.

You’ll drive sales, analyze performance, plan in-store events, maintain brand standards, and nurture loyal clients through outreach and follow-up.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience.
• Flexible availability including days, evenings, weekends and holidays.
• Ability to communicate effectively with customers, coworkers, and supervisors.

Responsibilities

• Deliver exceptional customer service through knowledge and personalization.
• Lead and develop Beauty Advisors while achieving sales goals.
• Plan and execute in-store events and promotions to drive traffic.
• Maintain brand standards, merchandising, and stock replenishment.
• Build lasting client relationships and promote loyalty benefits.

Skills

Customer service

Client development

Sales analysis

Event planning

Merchandising

Leadership

Job description

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors for a flagship cosmetics brand. You will blend leadership, creativity, and customer engagement—delivering hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty preferences.

You’ll drive sales, analyze performance, plan in-store events, maintain brand standards, and nurture loyal clients through outreach and follow-up.