Cosmetic Surgery Front Desk: Patient Experience Specialist

Sono Bello; Allentown (Lehigh County); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Paid time off

Parental leave

Job summary

Sono Bello in Allentown, PA is seeking a dynamic Front Desk - Cosmetic Surgery Center representative. As the first point of contact for patients, you will ensure a warm greeting, verify appointments, and guide guests through their visit in a fast-paced cosmetic setting.

The role emphasizes exceptional customer service, smooth data entry, and supporting consultants with administrative tasks while contributing to a positive patient experience and accurate scheduling and payments.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with computer systems and software, including Microsoft Office.
• Knowledge of medical terminology and procedures (preferred but not required).
• Professional demeanor and commitment to providing exceptional client experience.

Responsibilities

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.
• Collaborate with team members to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups, both pre- and post-operative.
• Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Skills

Customer service

Front desk

Verbal and written communication

Multitask in fast-paced environment

Microsoft Office

Medical terminology knowledge

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Sono Bello in Allentown, PA is seeking a dynamic Front Desk - Cosmetic Surgery Center representative. As the first point of contact for patients, you will ensure a warm greeting, verify appointments, and guide guests through their visit in a fast-paced cosmetic setting.

The role emphasizes exceptional customer service, smooth data entry, and supporting consultants with administrative tasks while contributing to a positive patient experience and accurate scheduling and payments.