Cosmetic Clinic Front Desk: Patient Experience Lead

sonobello; Savannah (GA); On-site; USD 45,000 - 57,000; Full time

Job summary

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) to join our team in Savannah, GA. As the first point of contact for patients, you will ensure an exceptional experience from start to finish in a high-energy aesthetic practice.

This role supports Sales Consultants, handles scheduling, payments, deposits, and patient inquiries, and helps identify patient success stories for online endorsements while maintaining a professional, client-focused demeanor.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with computer systems and software, including Microsoft Office.
• Knowledge of medical terminology and procedures (preferred but not required).

Responsibilities

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient's journey, maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.
• Collaborate with team members to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups, both pre- and post-operative.
• Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Skills

Customer service

Front desk experience

Communication skills

Multitasking

Microsoft Office

Medical terminology

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) to join our team in Savannah, GA. As the first point of contact for patients, you will ensure an exceptional experience from start to finish in a high-energy aesthetic practice.

This role supports Sales Consultants, handles scheduling, payments, deposits, and patient inquiries, and helps identify patient success stories for online endorsements while maintaining a professional, client-focused demeanor.