Cosmetic Services Coordinator - Otolaryngology

Rush University Medical Center; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Cosmetic Services Coordinator to enhance patient care in the Cosmetic Plastic and Reconstructive Surgery Service Line. This role involves acting as a liaison between patients and healthcare providers, ensuring the highest standards of patient satisfaction and operational efficiency. The ideal candidate will bring experience in surgical practice management, excellent communication skills, and a passion for patient care. Join a team dedicated to excellence and innovation in healthcare, where your contributions will directly impact patient experiences and service development.

Qualifications

• Bachelor’s degree required with three years of experience in surgical practice.
• Proficiency in Microsoft Office and practice management software.

Responsibilities

• Coordinate patient care and improve clinical pathways for cosmetic surgeries.
• Discuss fees and financial policies with patients and schedule surgeries.
• Promote practice services and manage social media platforms.

Skills

Surgical Practice Management

Microsoft Office Suite

Written Communication

Oral Communication

Patient Confidentiality

Education

Bachelor's Degree

Tools

Practice Management Software

Job description

**Job Description**

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Otolaryngology PBC

**Work Type:** Full Time (Total FTE between 0.9 and 1.0)

**Shift:** Shift 1

**Work Schedule:** 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

**Pay Range:** $21.61 - $34.04 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

**Summary:**

The Cosmetic Services Coordinator acts as a patient liaison and program developer for the Cosmetic Plastic and Reconstructive Surgery Service Line. The coordinator works directly with physicians, patients, and other Rush care teams to implement processes to promote the highest standards of patient care including satisfaction, throughput, program development, and outreach/marketing strategy. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

**Other information:**

**Required Job Qualifications:**

• Bachelor’s degree required.

• Three or more years of experience, with increased responsibility, in surgical practice required.

• Experience with practice management software and proficiency in Microsoft Office Suite.

• Excellent written and oral communication skills.

• Ability to understand patient concerns and handle them appropriately.

• Ability to discuss financial arrangements with patients comfortably.

• Ability to maintain confidentiality of sensitive information. Preferred Job Qualifications:

• Experience in marketing or sales programs preferred.

**Disclaimer:**

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

**Responsibilities:**

• Meets with the Cosmetic Plastic and Reconstructive Surgery surgeons to discuss patient care cases and methods to improve clinical coordination pathways, patient throughput, patient and family education, and efforts to optimize clinic operations.

• Acts as a point of entry for cosmetic patients.

• Discusses cosmetic consultations, cosmetic procedures, and skin care services with prospective patients over the phone.

• Discusses fees and financial policies with cosmetic patients after their consultation—provides written quotes and answers patient questions.

• Schedules all surgeries and coordinates patient pre-operative paperwork, H&P, examinations, and lab work, and confirms written consent for procedures.

• Liaise with Department of Surgery marketing team to ensure they have all necessary information needed to promote the practice.

• Initiates and/or implements practice enhancement programs; actively promotes practice services in the community. Aides in management of social media platforms for the practice as needed.

• Maintain patient confidentiality by following the HIPAA Compliance Plan established by the practice.

• Other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

**Position** Cosmetic Services Coordinator - Otolaryngology

**Location** US:IL:Chicago

**Req ID** 17880