Membership Services Coordinator

American Academy of Periodontology; Chicago (IL); Hybrid; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Membership Services Coordinator to enhance member engagement and support the Membership Department. This role involves providing exceptional customer service, managing member data, and assisting with various administrative tasks. The ideal candidate will have strong communication skills and a knack for organization, ensuring a seamless experience for members. With a focus on professional development and a hybrid work environment, this opportunity offers a dynamic and supportive workplace where your contributions will make a significant impact.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Paid Sick Leave

401(k) Plan with Employer Match

Professional Development and Training

Paid Christmas Break

Qualifications

• 1-2 years of customer service experience in a professional setting.
• Experience with membership-based organizations preferred.

Responsibilities

• Serve as the primary contact for membership-related inquiries.
• Process member applications and maintain electronic files.
• Assist with administrative tasks and event preparations.

Skills

Customer Service

Communication Skills

Organizational Skills

Microsoft Office

Database Software

Education

Bachelor's Degree

Tools

Personify

Job description

Join to apply for the Membership Services Coordinator role at American Academy of Periodontology

5 days ago Be among the first 25 applicants

Join to apply for the Membership Services Coordinator role at American Academy of Periodontology

Get AI-powered advice on this job and more exclusive features.

American Academy of Periodontology provided pay range

This range is provided by American Academy of Periodontology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$26.00/hr - $28.00/hr

Direct message the job poster from American Academy of Periodontology

Member Communications at American Academy of Periodontology

Originating Date: 3-10-25

FLSA Status: Non-Exempt

Reports to: Senior Membership Manager

The Member Services Coordinator is responsible for supporting the daily operations of the Membership Department. This individual serves as the primary point of contact for members and prospective members, answering membership-related questions via phone and email and delivering exceptional customer service. In addition, provides administrative and logistical assistance to the Senior Membership Manager as needed.

The Member Services Coordinator is cross trained on certain tasks within the Membership Department to assure maximum and consistent support for essential functions.

Essential Functions:

Member Service (60%):

• Answers department calls and responds to emails regarding membership, member transactions, website login issues, and questions about Academy benefits, resources, and events in an expeditious and professional manner.
• Maintains electronic member files, accurately capturing and entering member and prospect data.
• Proofs new member applications and follows up with applicants to complete missing information.
• Processes new member applications, membership renewals, and transfers to new membership categories.
• Performs dues payment transactions and offers assistance to members when needed.
• Distributes new member letters and certificates.
• Assists in preparation for Annual Meeting events and exhibits at external meetings.
• Staffs the Member Resource Center at the Annual Meeting and assists with other onsite projects as needed.
• Maintains inventory of member giveaways and serves as point of contact for staff product requests.

Member Data Services (30%):

• Processes monthly back issue requests for Academy journals and alerts Managing Editor of delivery problems and other service complaints.
• Runs monthly dues payments and follows up on dues collection issues.
• Manages electronic and paper department filing/archiving system.
• Fulfills Perio Store orders, maintains merchandise inventory, and updates Personify with new products.
• Distributes member category transfer correspondence and processes transfer requests.
• Handles deceased member files and notifies marketing team to update website.

Administrative Support (10%):

• Assists with shipments to and from Annual Meeting and other membership events as required.
• Maintains department onsite and offsite storage list.
• Contributes to other projects, as needed.
• Backup to the receptionist, as needed.

Minimum Qualifications

Education/Experience

• Bachelor's degree preferred but not required.
• A minimum of one to two years of experience providing exceptional customer service in a professional setting.
• Experience working in non-profit environment or with an association or membership-based organization preferred.

Communications/Interactive Ability:

• Exceptional phone etiquette and strong aptitude for customer service.
• Proficiency in responding to member inquiries with expediency, patience, and professionalism.
• Superb organizational skills and sound decision-making ability.
• Positive attitude, strong interpersonal skills, and the ability to communicate with professionals at all levels.

Computer/Digital Skills:

• Proficiency in Microsoft Office and web-based applications.
• Comfort with membership-based database software and its applications preferred.
• Experience with Personify is a significant plus.

Other:

• Strong capability of working effectively with others and assisting when needed.
• Demonstrated capacity for managing numerous projects simultaneously and adhering to stringent production schedules and budgets.
• Ability to travel to the AAP Annual Meeting (3+ day commitment per year).

Physical Requirements:

• Job requires frequent sitting, and repetitive hand and wrist movements. Business travel requires the ability to endure the rigors of air travel and being on one's feet for long hours.
• Ability to lift up to 20 pounds.

Benefits and Perks:

• BCBS Medical, Dental, Vision, FSA/HSA, Life Insurance & AD&D, STD, LTD, Long-Term Care and EAP
• PTO, Paid Sick, Paid Leave, Holidays and Paid Christmas Break
• Professional Development and Training
• Eligibility to participate in 401(k) plan with employer match
• Hybrid Work Environment / 35-hour work week
• Salary Range: $26 - $28 per hour (which equates to $47,320 - $50,960 annually) based on experience

For consideration:

If you want to be a part of this dynamic organization, please email a cover letter and resume to [e-mail].

American Academy of Periodontology is an Equal Opportunity Employer

The AAP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at American Academy of Periodontology by 2x

Sign in to set job alerts for “Membership Services Coordinator” roles.

Resident Relations Specialist- Chicago IL

Membership Engagement & Retention Specialist

Global Executive Effectiveness Coordinator

Remote Client Relationship Specialist & Operations Ninja

Office Coordinator 1-Year (Rocket Travel by Agoda)

Office Coordinator 1-Year (Rocket Travel by Agoda)

Entry Level Client Onboarding Specialist

Client Relations Specialist - Fulton Market, Chicago

Chicago, IL $80,000.00-$90,000.00 6 days ago

Chicago, IL $70,000.00-$80,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.