Cosmetic Concierge & Skincare Experience Specialist

Advanced Dermatology and Skin Surgery; Spokane Valley (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO & Holidays

Life Insurance

Disability Coverage

Retirement Benefits

Employee Discounts

Job summary

Advanced Dermatology & Skin Surgery in Spokane Valley seeks a Cosmetic Concierge Coordinator to guide cosmetic patients from inquiry through consultation, treatment, skincare recommendations, and follow-up, delivering a polished, patient-first experience.

The role involves coordinating consultations, scheduling, pricing, and educating patients on loyalty programs, skincare products, and promotions. Travel between locations may be required, and evening events are possible.

Qualifications

• Minimum 2 years of customer service experience.
• Experience in cosmetic dermatology or luxury high-touch service preferred.
• Strong written and verbal communication; proficient with Microsoft Office.

Responsibilities

• Guide patients from initial inquiry through treatment and follow-up.
• Coordinate consultations, treatment appointments, pricing, and pre-/post-procedure instructions.
• Manage daily inbound/outbound patient calls related to appointments, promotions, events, and follow-up.
• Reconnect with prospective patients and help convert inquiries into scheduled treatments.
• Enroll and educate patients on loyalty programs (Allē and ASPIRE).
• Educate patients about medical-grade skincare and assist with retail recommendations and sales.
• Follow up with patients after procedures and address concerns promptly.
• Support cosmetic inventory and department responsibilities as needed.
• Participate in cosmetic events, skincare events, and open houses, including evening events.

Skills

Customer service

Cosmetic knowledge

Phone communication

HIPAA privacy

Sales experience

Tools

Microsoft 365

Job description

Advanced Dermatology & Skin Surgery in Spokane Valley seeks a Cosmetic Concierge Coordinator to guide cosmetic patients from inquiry through consultation, treatment, skincare recommendations, and follow-up, delivering a polished, patient-first experience.

The role involves coordinating consultations, scheduling, pricing, and educating patients on loyalty programs, skincare products, and promotions. Travel between locations may be required, and evening events are possible.