Skincare Concierge & Client Experience Specialist

Rockstar; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Free birthday treatments

Job summary

Rockstar, a modern skincare brand and medspa in Los Angeles, seeks a Patient Coordinator to greet clients, answer inquiries, and guide guests through their visit with warmth and expertise. You will handle front-desk duties, schedule appointments, relay service details, promote promotions, and convert inquiries into bookings while maintaining a premium, discreet environment.

Ideal candidates bring exceptional communication, sales-friendly mindset, and comfort with tech tools; beauty or wellness

Qualifications

• Strong interpersonal skills with a customer-first mindset.
• Confident communicator with sales acumen and emotional intelligence.
• Experience in a high-touch customer service, receptionist, or retail sales role.
• Technically proficient with Google Workspace, Excel, Slack, and scheduling systems.
• Ability to multitask in a fast-paced, detail-oriented environment.
• Enthusiastic, kind, and collaborative team player with a solution-based attitude.
• Experience in beauty, wellness, or medical aesthetics industry is a plus.

Responsibilities

• Warmly greet and check in patients, ensuring a seamless, uplifting experience from arrival to departure
• Respond promptly and professionally to incoming phone calls, emails, and text messages
• Provide detailed information about services, products, and current promotions to prospective and returning clients
• Sell incoming leads from advertisements into booked appointments through personalized sales and service recommendations
• Upsell clients into the brand's skincare and tools
• Schedule and manage appointments across all locations
• Educate patients about the brand's skincare philosophy, treatment options, and product offerings
• Process transactions and protect sensitive patient and financial information
• Maintain the organization and visual presentation of the front retail space
• Manage and receive inventory, restocking as needed
• Foster long-term relationships with clients by building trust and providing expert guidance
• Communicate clearly with providers, medical assistants, and the rest of the team to ensure continuity of care

Skills

Customer service

Sales acumen

Emotional intelligence

Multitasking

Tools

Google Workspace

Excel

Slack

Scheduling systems

Job description

Rockstar, a modern skincare brand and medspa in Los Angeles, seeks a Patient Coordinator to greet clients, answer inquiries, and guide guests through their visit with warmth and expertise. You will handle front-desk duties, schedule appointments, relay service details, promote promotions, and convert inquiries into bookings while maintaining a premium, discreet environment.

Ideal candidates bring exceptional communication, sales-friendly mindset, and comfort with tech tools; beauty or wellness