Skincare Concierge & Client Experience Specialist

The Things We Do Inc; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Things We Do Inc is seeking a Patient Coordinator to ensure an exceptional client experience in our Los Angeles spaces. You will guide clients in selecting skincare treatments and products, delivering personalized service, and driving sales.

As a key team member, you will coordinate appointments across locations, handle sales transactions, and help maintain an inviting retail lobby while staying current on promotions and trends.

Qualifications

• 2–3 years of experience in customer service, receptionist, retail sales, or administrative history.
• Strong communication and interpersonal skills.
• Familiarity with skincare trends and products is a plus.

Responsibilities

• Welcome Clients with Warmth: Create a positive and uplifting experience for every client.
• Appointment Coordination: Schedule appointments seamlessly across all The Things We Do locations.
• Product Expertise: Provide detailed insights into treatments and skincare products.
• Sales and Recommendations: Confidently recommend and sell skincare products, leveraging your knowledge to meet clients' needs.
• Financial Management: Handle sales transactions securely and efficiently.
• Retail Ambiance: Maintain the aesthetic appeal of our retail lobby.
• Stay Informed: Keep up-to-date on ongoing specials and promotions to share with clients.
• Build Relationships: Foster genuine connections with clients to encourage loyalty and retention.
• Team Communication: Ensure smooth communication of appointment details with providers and medical assistants.

Skills

Communication

Sales

Customer service

Tech proficiency

Multitasking

Solution oriented

Skincare knowledge

Tools

Google Workspace

Excel

Slack

Job description

The Things We Do Inc is seeking a Patient Coordinator to ensure an exceptional client experience in our Los Angeles spaces. You will guide clients in selecting skincare treatments and products, delivering personalized service, and driving sales.

As a key team member, you will coordinate appointments across locations, handle sales transactions, and help maintain an inviting retail lobby while staying current on promotions and trends.