Cosmetic Concierge: Elevate Patient Experience

Thedermspecs; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Thedermspecs is seeking a Cosmetic Concierge to welcome and guide cosmetic patients through inquiries, scheduling, and treatments in a boutique dermatology setting in New York. You will provide a warm, personalized experience, educate patients on services, and coordinate seamless appointments across the care team.

Ideal candidates excel in communication, organization, and discretion, with comfort in discussing cosmetic options and managing patient relationships.

Qualifications

• Excellent interpersonal and communication skills.
• Warm, polished, personable, and highly professional.
• Strong organizational and follow-through skills.
• Experience in dermatology, aesthetics, plastic surgery, or cosmetic patient care is preferred.
• Proficiency with EHR/practice management systems and standard office technology.

Responsibilities

• Serve as a dedicated concierge for cosmetic patients, creating a warm, personalized experience.
• Respond to cosmetic inquiries via phone, email, text, and other channels promptly.
• Educate patients on available cosmetic services, providers, treatment options, preparation, and expectations.
• Coordinate consultations, treatments, follow-up appointments, and other patient services.
• Build strong relationships with new and existing cosmetic patients to encourage continuity of care.
• Follow up with prospective patients who have expressed interest in cosmetic services.
• Assist patients with treatment scheduling, rescheduling, cancellations, and appointment questions.
• Coordinate closely with providers, medical assistants, front-desk teams, and leadership for a seamless patient journey.
• Maintain accurate patient and appointment information within the practice management/EHR system.
• Identify opportunities to improve the patient experience and communicate concerns to leadership.
• Support cosmetic promotions, events, campaigns, and patient outreach initiatives.

Skills

Interpersonal skills

Communication

Organizational skills

EHR proficiency

Dermatology experience

Job description

Thedermspecs is seeking a Cosmetic Concierge to welcome and guide cosmetic patients through inquiries, scheduling, and treatments in a boutique dermatology setting in New York. You will provide a warm, personalized experience, educate patients on services, and coordinate seamless appointments across the care team.

Ideal candidates excel in communication, organization, and discretion, with comfort in discussing cosmetic options and managing patient relationships.