Cortex Technical Trainer & AI Enablement Coach

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 116,000 - 187,000; Full time

Job summary

Palo Alto Networks is seeking a technically masterful Technical Trainer, Cortex to join our Santa Clara headquarters as the face of our premier technical enablement organization. You will focus on delivering advanced Cortex workshops (XSIAM, XSOAR, XDR) and spearheading technical new hire onboarding bootcamps.

In this 'player/coach' role, you will be at the forefront of educational innovation, actively developing and deploying internal AI enablement tools to scale learning efficiency.

Qualifications

• 5+ years delivering technical courseware or hands-on cybersecurity training.
• Hands-on experience with Cortex, XSIAM, XSOAR, or XDR.
• Experience building AI/LLM-powered workflows for learning/training.
• Ability to analyze tool adoption and performance metrics for stakeholders.
• Ability to apply adult learning principles to engaging classroom delivery.
• Based at HQ in Santa Clara, CA with up to 30% travel.

Responsibilities

• Lead expert-level Cortex workshops for internal and external audiences.
• Own classroom execution of technical bootcamps for new hires.
• Build and refine AI-driven tools to scale onboarding.
• Track and report adoption, accuracy, and performance of enablement platforms.
• Collaborate with stakeholders to demonstrate impact and business outcomes.
• Ensure labs and environment simulations are available and high quality.
• Onboard trainers and lead Train-the-Trainer programs.
• Partner with Enablement Architects to improve courseware and labs.

Skills

Technical training

Cortex expertise

AI/LLM workflows

Learning analytics

Adult learning

Education

BS or MS in CS or Cybersecurity

Tools

Demostack

Python

REST APIs

LangChain

Job description

Palo Alto Networks is seeking a technically masterful Technical Trainer, Cortex to join our Santa Clara headquarters as the face of our premier technical enablement organization. You will focus on delivering advanced Cortex workshops (XSIAM, XSOAR, XDR) and spearheading technical new hire onboarding bootcamps.

In this 'player/coach' role, you will be at the forefront of educational innovation, actively developing and deploying internal AI enablement tools to scale learning efficiency.