Technical Trainer, Cortex

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 116,000 - 187,000; Full time

Job summary

Palo Alto Networks is seeking a technically masterful Technical Trainer, Cortex to join our Santa Clara headquarters as the face of our premier technical enablement organization. You will focus on delivering advanced Cortex workshops (XSIAM, XSOAR, XDR) and spearheading technical new hire onboarding bootcamps.

In this 'player/coach' role, you will be at the forefront of educational innovation, actively developing and deploying internal AI enablement tools to scale learning efficiency.

Qualifications

• 5+ years delivering technical courseware or hands-on cybersecurity training.
• Hands-on experience with Cortex, XSIAM, XSOAR, or XDR.
• Experience building AI/LLM-powered workflows for learning/training.
• Ability to analyze tool adoption and performance metrics for stakeholders.
• Ability to apply adult learning principles to engaging classroom delivery.
• Based at HQ in Santa Clara, CA with up to 30% travel.

Responsibilities

• Lead expert-level Cortex workshops for internal and external audiences.
• Own classroom execution of technical bootcamps for new hires.
• Build and refine AI-driven tools to scale onboarding.
• Track and report adoption, accuracy, and performance of enablement platforms.
• Collaborate with stakeholders to demonstrate impact and business outcomes.
• Ensure labs and environment simulations are available and high quality.
• Onboard trainers and lead Train-the-Trainer programs.
• Partner with Enablement Architects to improve courseware and labs.

Skills

Technical training

Cortex expertise

AI/LLM workflows

Learning analytics

Adult learning

Education

BS or MS in CS or Cybersecurity

Tools

Demostack

Python

REST APIs

LangChain

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Palo Alto Networks is looking for a technically masterful Technical Trainer, Cortex to join our Santa Clara headquarters as the face of our premier technical enablement organization. You will focus on delivering advanced Cortex workshops (XSIAM, XSOAR, XDR) and spearheading technical new hire onboarding bootcamps. In this 'player/coach' role, you will be at the forefront of educational innovation, actively developing and deploying internal AI enablement tools to scale learning efficiency. Embedded at headquarters, you will have a front-row seat to product updates and ample opportunity for career growth into advanced architecture, content design, or technical leadership roles.

Key Responsibilities

• Lead high-impact, expert-level Cortex workshops and advanced whiteboarding sessions for global internal and external audiences.
• Own the classroom execution of technical bootcamps, transforming new hires into field-ready security professionals.
• Build, prototype, and refine internal AI-driven tools to scale and personalize the technical onboarding experience.
• Track, analyze, and report on the adoption, accuracy, and performance metrics of AI enablement platforms.
• Collaborate with stakeholders to present and defend the strategic impact and business outcomes of enablement programs.
• Ensure the seamless availability, functionality, and rigorous quality assurance of all labs and environment simulations.
• Function as a player/coach by onboarding trainers, leading Train-the-Trainer programs, and driving readiness for partners.
• Partner with Technical Enablement Architects to provide field feedback, optimizing technical courseware, labs, and certifications.

Qualifications

• 5+ years of experience delivering technical courseware or equivalent hands-on experience in the cybersecurity industry.
• Hands-on expertise with SIEM, SOAR, and XDR platforms, specifically the Palo Alto Networks Cortex stack.
• Experience building, prompt-engineering, or prototyping AI/LLM-powered workflows to solve learning or operational challenges.
• Demonstrated ability to compile, analyze, and present tool adoption and performance metrics to cross-functional stakeholders.
• Proven understanding of adult learning principles combined with a captivating, interactive classroom delivery style.
• Based at HQ in Santa Clara, CA, with the ability to travel up to 30% annually.

Preferred Qualifications:

• Certifications in Cortex XSIAM, XSOAR, or XDR.
• Experience with Demostack or similar environment simulation tools.
• Strong scripting and automation skills (e.g., Python, REST APIs, LangChain) for building automated workflows.
• Background in SOC Operations, incident response, or security analytics.
• Experience acting as a lead or peer coach, mentoring and guiding incoming technical trainers.
• BS or MS in Computer Science, Cybersecurity, or a related technical discipline.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$116,000.00 - $187,000.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.