Correspondence Clerks

Course Advisor; United States; On-site; USD 24,460 - 56,550; Full time

Job summary

Course Advisor is seeking a Correspondence Clerk to handle electronic and written correspondence. Responsibilities include composing replies to customer inquiries, preparing records for mailing, and reviewing incoming requests. Ideal candidates will possess strong writing and comprehension skills, along with proficiency in tools such as Microsoft Office and SAP. The position offers a competitive salary range between $24,460 and $56,550 annually, depending on experience. Applicants should be ready to communicate effectively and make judicious decisions in a fast-paced environment.

Qualifications

• Excellent writing skills for effective communication.
• Strong reading comprehension abilities.
• Active listening to understand others' points.
• Critical thinking to solve problems logically.
• Good judgment in decision-making processes.
• Ability to convey information clearly verbally.

Responsibilities

• Compose letters or electronic correspondence in reply to requests.
• Create records for shipment by certified mail.
• Read and assess incoming correspondence for issues.
• Coordinate with company personnel for request compliance.
• Compile relevant data for customer-specified products.
• Review correspondence for accuracy before finalizing.

Skills

Writing

Reading Comprehension

Active Listening

Critical Thinking

Judgment and Decision Making

Speaking

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft Outlook

Data entry software

SAP

Microsoft SharePoint

Electronic health record (EHR) software

Job description

Correspondence Clerk

Life As a Correspondence Clerk

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Life As a Correspondence Clerk: What Do They Do?

• Compute costs of records furnished to requesters, and write letters to obtain payment.
• Prepare records for shipment by certified mail.
• Read incoming correspondence to ascertain nature of writers’ concerns and to determine disposition of correspondence.
• Confer with company personnel regarding feasibility of complying with writers’ requests.
• Compile data pertinent to manufacture of special products for customers.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.

Qualities of a Correspondence Clerk

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Speaking: Talking to others to convey information effectively.

Types of Correspondence Clerk

• Correspondence Coordinator
• Correspondence Dictator
• Technical Clerk
• Fans Clerk
• Correspondence Analyst

Job Outlook for Correspondence Clerks

There were about 7,200 jobs for Correspondence Clerk in 2016 (in the United States). New jobs are being produced at a rate of 2.8% which is below the national average. The Bureau of Labor Statistics predicts 200 new jobs for Correspondence Clerk by 2026. The BLS estimates 800 yearly job openings in this field.

The states with the most job growth for Correspondence Clerk are Oregon, Oklahoma, and Texas. Watch out if you plan on working in Colorado, Illinois, or Ohio. These states have the worst job growth for this type of profession.

Average Correspondence Clerks Salary

Correspondence Clerks make between $24,460 and $56,550 a year.

Correspondence Clerks who work in Rhode Island, New Jersey, or Massachusetts, make the highest salaries.

What Tools do Correspondence Clerks Use?

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Data entry software
• SAP
• Microsoft SharePoint
• Electronic health record (EHR) software