Office and Administrative Support Occupations

Course Advisor

United States

On-site

USD 20,600 - 41,660

Full time

14 days+

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Job summary

Course Advisor is looking for a Receptionist or Information Clerk to handle inquiries and provide information to the public. The ideal candidate will perform administrative support tasks, engage in customer service, and utilize tools such as Microsoft Office. This position is vital in maintaining effective communication and assistance within the organization. Candidates should exhibit strong communication skills and a service-oriented mindset.

Qualifications

Ability to handle inquiries and provide information effectively.
Proficient in administrative support tasks.
Strong service orientation and critical thinking skills.

Responsibilities

Answer inquiries and provide information to the public and visitors.
Conduct tours and deliver informational talks.
Perform administrative support tasks such as proofreading and data entry.

Skills

Active Listening

Speaking

Service Orientation

Reading Comprehension

Writing

Critical Thinking

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft Outlook

Job description

Receptionist or Information Clerk

What Do Receptionists and Information Clerks Do?

Career Description Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

What Do Receptionists and Information Clerks Do On a Daily Basis?

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Analyze data to determine answers to questions from customers or members of the public.
Enroll individuals to participate in programs and notify them of their acceptance.

What Every Receptionist or Information Clerk Should Know

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking: Talking to others to convey information effectively.

Service Orientation: Actively looking for ways to help people.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Writing: Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Related Job Titles for this Occupation:

Front Desk Clerk
Unit Assistant
Information Assistant
In-File Operator
Space Scheduler

Job Outlook for Receptionists and Information Clerks

In the United States, there were 1,053,700 jobs for Receptionist or Information Clerk in 2016. New jobs are being produced at a rate of 9.1% which is above the national average. The Bureau of Labor Statistics predicts 95,500 new jobs for Receptionist or Information Clerk by 2026. The BLS estimates 151,100 yearly job openings in this field.

The states with the most job growth for Receptionist or Information Clerk are Utah, Arizona, and Colorado. Watch out if you plan on working in Maine, Mississippi, or Rhode Island. These states have the worst job growth for this type of profession.

Average Receptionists and Information Clerks Salary

The average yearly salary of a Receptionist or Information Clerk ranges between $20,600 and $41,660.

Receptionists and Information Clerks who work in District of Columbia, Alaska, or Connecticut, make the highest salaries.

What Tools & Technology do Receptionists and Information Clerks Use?

Although they’re not necessarily needed for all jobs, the following technologies are used by many Receptionists and Information Clerks: