Corporate Support Specialist - Small Biz Help

Corporate Tools LLC; Post Falls, Northern (ID, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Corporate Tools LLC is seeking a friendly Corporate Support Rep to assist small business owners with tech and business needs. You will answer calls and emails with real talk, solve problems like a Sherlock Holmes, and keep things smooth and stress-free.

Expect a role built on empathy, clarity, and impact, in a fully online environment. You will handle 40+ daily calls, maintain high QA scores, and contribute to a collaborative team that values practical help and genuine customer care.

Qualifications

• Must treat others with respect
• Collaborative and coachable
• Self-motivated and independent learner
• Strong customer service skills and clear communication
• Type at least 45 words per minute
• Distraction-free, professional home workspace
• Strong computer skills; duties performed almost entirely online
• Reliable internet connectivity (5 Mbps up / 15 Mbps down)

Responsibilities

• Resolve issues fully and guide clients with care via phone
• Go above and beyond to help clients navigate industry complexities
• Own your role as an individual contributor and team member
• Support other customer service groups as needed
• Show up consistently and stay engaged daily
• Receive feedback openly and communicate proactively to improve team goals
• Handle 40+ daily calls (3–4 calls/hour within 90 days)
• Maintain high QA scores and positive customer feedback

Skills

Customer service

Clear communication

Team collaboration

Typing speed 45 wpm

Independent learner

Job description

Corporate Tools LLC is seeking a friendly Corporate Support Rep to assist small business owners with tech and business needs. You will answer calls and emails with real talk, solve problems like a Sherlock Holmes, and keep things smooth and stress-free.

Expect a role built on empathy, clarity, and impact, in a fully online environment. You will handle 40+ daily calls, maintain high QA scores, and contribute to a collaborative team that values practical help and genuine customer care.