Remote Client Support Specialist | Troubleshooting & CRM

isolved; Sandy (AR); Remote; USD 25,000 - 34,000; Full time

Job summary

isolved is a leading HCM tech company delivering people-first solutions to thousands of employers and millions of workers. The Client Support Representative will handle reactive and proactive client inquiries, troubleshoot technical issues, and guide users through our platform with clear communication and professionalism.

The role emphasizes relationship-building, meticulous documentation, and collaboration with teams to ensure a seamless client experience across onboarding, usage, and premium

Qualifications

• High school diploma or equivalent.
• Attention to detail.
• Excellent communication skills.
• Confidence in decision-making and the ability to explain processes or choices.
• Ability to work collaboratively in a team.
• Logic and analytical skills.
• Problem-solving abilities.
• Demonstrated initiative.
• Excellent multitasking skills and task management strategies.
• Accountability and follow-through on assigned tasks.

Responsibilities

• Provide customer service and technical support to clients and applicants via calls, emails, and chats.
• Be the first line of contact to resolve client issues while keeping the manager informed.
• Perform warm hand-offs.
• Build strong customer relationships.
• Troubleshoot and resolve technical issues reported by users.
• Submit bugs to Tier 2 support for processing and testing.
• Write detailed notes in CRM and other systems as needed.
• Schedule appointments on calendars.
• Generate reports.
• Handle confidential information with discretion.
• Assist with project management tasks.
• Adhere to company and departmental policies.
• Other duties as assigned.

Skills

Attention to detail

Excellent communication skills

Decision-making

Explain processes

Team player

Logic and analytical skills

Problem-solving

Initiative

Multitasking

Accountability

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

isolved is a leading HCM tech company delivering people-first solutions to thousands of employers and millions of workers. The Client Support Representative will handle reactive and proactive client inquiries, troubleshoot technical issues, and guide users through our platform with clear communication and professionalism.

The role emphasizes relationship-building, meticulous documentation, and collaboration with teams to ensure a seamless client experience across onboarding, usage, and premium