Loyalty & Customer Success Specialist

Corporate Tools LLC; Salt Lake City (UT); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Employer-paid health benefits

Annual raise review

PTO 22 days + 4 holidays

Job summary

Corporate Tools LLC is seeking an Outbound Customer Service Rep who avoids scripts and canned pitches. You’ll reach out to existing customers, check in as a helpful partner, and resolve issues to keep their operations running smoothly.

You’ll update account details, answer questions, spot problems early, and collaborate with teammates to deliver practical, human support—without pressure or shady sales tactics.

Qualifications

• Active listening and understanding client needs.
• Familiarity with client relationship management principles.
• Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively.

Responsibilities

• Initiate conversations with our clients to provide ongoing solutions.
• Provide information and guidance on product features, usage, and benefits.
• Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback.
• Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable.
• Tailor communication style to meet the needs and preferences of different clients.
• Help support other customer service groups as needed.

Skills

Active listening

CRM familiarity

Team collaboration

Customer-centric

Communication skills

Computer skills

Tools

CRM software

Job description

Corporate Tools LLC is seeking an Outbound Customer Service Rep who avoids scripts and canned pitches. You’ll reach out to existing customers, check in as a helpful partner, and resolve issues to keep their operations running smoothly.

You’ll update account details, answer questions, spot problems early, and collaborate with teammates to deliver practical, human support—without pressure or shady sales tactics.