Corporate Reception & Guest Services Specialist

Guckenheimer; Stamford (CT); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS/Guckenheimer is hiring a Reception and Guest Services team member in Stamford to greet visitors, ensure security, and deliver exceptional customer service in a corporate lobby environment.

The role requires a 2+ year background in customer service, strong communication skills, and proficiency with Microsoft Office. The position is full-time with benefits and a Monday–Friday schedule.

Qualifications

• Bachelor of Science or Bachelor of Arts degree preferred.
• 2+ years of operating within a Customer Service environment providing guest hosting and/or concierge/reception services to the highest standard.
• Experience working within a Corporate Environment in a concierge, host, or reception role.
• IT literate including Microsoft Office application proficiency.
• Must be customer focused, organized, and professional.
• Must have ability to work in a team environment.
• Must be able to converse with peers and Executives in a genuine, professional and confident manner.
• Must possess excellent verbal communication skills.
• Must possess excellent interpersonal skills.
• Must be able to remain calm and effectively communicate with demanding customers.

Responsibilities

• Welcome visitors by greeting them in person or on the telephone; answering or referring inquiries.
• Provide an exceptional Customer Service experience to all colleagues and guests visiting the site.
• Ensure guests are greeted courteously and their needs are anticipated at all times.
• Direct visitors by maintaining employee and department directories; giving instructions.
• Maintain security by following procedures; monitoring logbook; issuing visitor badges; monthly headcounts/use of space confirmations.
• Ensure consistent communication with various departments to allow awareness of all VIP’s and guests arriving and leaving the building.
• Maintain telecommunication system by following manufacturer's instructions for house phone and console operation, answers incoming phone inquiries.
• Ensure that you are able to instantly recognize and greet key customer personnel, executives, and their guests at all times, proactively maintaining your personal knowledge of any changes throughout the executive and site management teams.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Use operational knowledge of the Lobby and Reception to provide swift resolution to any challenges experienced by guests or colleagues, hosting guests to available check in desks where waiting times are expected to exceed the agreed SLA’s.
• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintain personal awareness of all site and team procedures, embracing and implementing new procedures swiftly when received from Senior Management.
• Ensure the reception desk is constantly manned and kept immaculate and tidy at all times.
• Contribute to team effort by accomplishing related results as needed.

Skills

Customer service

Verbal communication

Interpersonal skills

IT literacy

Teamwork

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

ISS/Guckenheimer is hiring a Reception and Guest Services team member in Stamford to greet visitors, ensure security, and deliver exceptional customer service in a corporate lobby environment.

The role requires a 2+ year background in customer service, strong communication skills, and proficiency with Microsoft Office. The position is full-time with benefits and a Monday–Friday schedule.