Receptionist

ISS Facility Services - North America; Thousand Oaks (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Facility Services - North America is seeking a Receptionist to greet visitors, direct them, and support site operations at our Thousand Oaks location. You will maintain a professional lobby presence and deliver exceptional customer service during standard business hours.

The role requires strong interpersonal skills, 2+ years in customer service, and proficiency with Microsoft Office within a corporate environment.

Qualifications

• Bachelor degrees preferred (B.S. or B.A.)
• 2+ years in a Customer Service environment
• Experience in corporate concierge/reception roles
• IT literate; proficient with Microsoft Office
• Customer focused, organized and professional; team player

Responsibilities

• Welcome visitors in person or by telephone; answer inquiries or refer as needed
• Provide exceptional Customer Service to colleagues and guests on site
• Greet guests courteously and anticipate their needs
• Direct visitors using directories; give clear instructions
• Maintain security: logbook, visitor badges, space confirmations; monitor access

Skills

Customer service

Guest hosting

Interpersonal skills

Verbal communication

Teamwork

Microsoft Office

Education

Bachelor of Science

Bachelor of Arts

Tools

Microsoft Office

Job description

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $23.00 per hour - $25.00 per hour per hour.

Work Hours

The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm.

Key Purpose

Serve visitors by greeting, welcoming, and directing them appropriately; notify company personnel of visitor arrival; maintains security and telecommunications system. The Reception and Guest Services person will be responsible for the delivery of Customer Service experience throughout the lobby at the customer’s location.

The guest experience begins as soon as they approach and enter the building. The atmosphere, the service and the welcome are all crucial in creating exceptional first impressions. This role will maintain a strong lobby presence and awareness and will leave all guests with a positive and lasting impression in visitor experiences and excellence.

The Receptionist works in line with company values and create a seamless service towards all guests and colleagues visiting the facility, they will ensure that all visitors are assisted in a calm, confident, positive and proactive manner at all times.

Success Criteria

• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement


• Participate and embrace the development opportunities within group

Key Areas of Collaboration and Influence

• Support the team, and report to the Key Area Manager


• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required

Ideal Candidate Experience

• Bachelor of Science or Bachelor of Arts degree preferred


• 2+ years of operating within a Customer Service environment providing guest hosting and/or concierge/reception services to the highest standard


• Experience working within a Corporate Environment in a concierge, host, or reception role


• IT literate including Microsoft Office application proficiency


• Must be customer focused, organized, and professional


• Must have ability to work in a team environment


• Must be able to converse with peers and Executives in a genuine, professional and confident manner


• Must possess excellent verbal communication skills


• Must possess excellent interpersonal skills


• Must be able to remain calm and effectively communicate with demanding customers

Key Accountabilities

• Welcome visitors by greeting them in person or on the telephone; answering or referring inquiries


• Provide an exceptional Customer Service experience to all colleagues and guests visiting the site


• Ensure guests are greeted courteously and their needs are anticipated at all times


• Direct visitors by maintaining employee and department directories; giving instructions


• Maintain security by following procedures; monitoring logbook; issuing visitor badges; monthly headcounts/use of space confirmations


• Ensure consistent communication with various departments to allow awareness of all clients and guests arriving and leaving the building


• Maintain telecommunication system by following manufacturer's instructions for house phone and console operation, answers incoming phone inquiries


• Ensure that you are able to instantly recognize and greet key customer personnel, executives, and their guests at all times, proactively maintaining your personal knowledge of any changes throughout the executive and site management teams


• Maintain safe and clean reception area by complying with procedures, rules, and regulations


• Use operational knowledge of the Lobby and Reception to provide swift resolution to any challenges experienced by guests or colleagues, hosting guests to available check in desks where waiting times are expected to exceed the agreed SLA’s


• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs


• Maintain personal awareness of all site and team procedures, embracing and implementing new procedures swiftly when received from Senior Management


• Ensure the reception desk is constantly manned and kept immaculate and tidy at all times


• Contribute to team effort by accomplishing related results as needed

Physical Demands & Work Environment

• Sitting for an extensive amount of time


• Standing for an extensive amount of time


• Able to lift up to 25lbs


• Must be able to work under pressure and time deadlines during peak periods


• For California employees, suitable seating is available for this position

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.