Desktop Support Technician

Elevait Solutions; City of Corning (NY); On-site; USD 48,000 - 60,000; Full time

Job summary

Elevait Solutions in Corning, NY seeks a Desktop Support Technician to provide in-person IT support, image PCs, and manage AD and VPN/Citrix connections. This role includes hardware repairs, software deployments, and equipment setup for conference rooms and IP devices.

The candidate will handle ServiceNow tickets, collaborate with IT teams, and travel to desks for hands-on support while maintaining asset records and ensuring secure, efficient workstation operation.

Qualifications

• High school diploma or GED required.
• 1+ year of hardware support beyond imaging and deployment.
• 1+ year of in-person, user facing IT support.
• Fully onsite Monday to Friday.
• Able to lift up to 40 pounds.

Responsibilities

• Work ServiceNow tickets in person and remotely (Dameware, LogMeIn), resolving or routing them to the right team.
• Image and deploy PCs through MECM and USB/PXE; repair and replace hardware.
• Manage Active Directory accounts and fix Cisco VPN and Citrix connection issues.
• Install and configure Adobe products, Check Point endpoint clients, and Symantec Endpoint Protection.
• Support OneDrive, SharePoint, Edge, and other browsers and cloud apps.
• Set up IP phones, printers, and conference room and WebEx equipment.
• Order and deploy hardware; track assets; handle desk moves.
• Do smart hands work for other IT teams and keep tickets and records updated.

Skills

PC hardware break/fix and imaging

Active Directory

Conference room support

Education

High school diploma or GED

Associate degree in IT or related field

Tools

MECM

ServiceNow

Citrix

Cisco VPN

Job description

About The Company

A global materials science leader known for inventing products the world runs on, from optical fiber to advanced optics. Its plants pair full scale manufacturing with real research and development, so people work on technology that is new to the market and get room to grow inside a large, stable company.

Job Title: Desktop Support Technician

Industry: Manufacturing

Location: Corning, NY

About The Company

A global materials science leader known for inventing products the world runs on, from optical fiber to advanced optics. Its plants pair full scale manufacturing with real research and development, so people work on technology that is new to the market and get room to grow inside a large, stable company.

Top 3 Skills

• PC hardware break/fix and imaging (MECM, USB, and PXE)
• Active Directory, Cisco VPN, and Citrix troubleshooting
• Conference room, WebEx, and IP phone support

What You’ll Do

• Work ServiceNow tickets in person and and by remote tools (Dameware, LogMeIn), resolving or routing them to the right team
• Image and deploy PCs through MECM and USB/PXE; repair and replace hardware
• Manage Active Directory accounts and fix Cisco VPN and Citrix connection issues
• Install and configure Adobe products, Check Point endpoint clients, and Symantec Endpoint Protection
• Support OneDrive, SharePoint, Edge, and other browsers and cloud apps
• Set up IP phones, printers, and conference room and WebEx equipment
• Order and deploy hardware, track assets, and handle desk moves
• Do smart hands work for other IT teams and keep tickets and records updated

What We Need From You

• High school diploma or GED
• 1+ year of hardware support beyond imaging and deployment
• 1+ year of in-person, user facing IT support
• Fully onsite Monday to Friday
• Able to lift up to 40 pounds

Preferred

• Associate degree in IT or a related field
• CompTIA A+ or Network+
• MECM (SCCM) imaging and deployment
• ServiceNow
• Citrix and Cisco VPN support