Sr. Symitar Systems Analyst

Chevron Federal Credit Union; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Chevron Federal Credit Union in the United States is seeking a Senior Symitar System Analyst to support the core banking system, Host Services applications, and related integrations. The role includes maintenance of environments, problem resolution, and leadership across automation, data analysis, and project work.

The ideal candidate has seven+ years in information systems with strong Symitar experience, plus API/UI integrations, and a proven ability to lead technical projects and mentor

Qualifications

• Minimum seven years of related information systems experience with significant Symitar work.
• Degree or equivalent in CS/IT; certifications may be preferred.
• Strong knowledge of Symitar, PowerOn, PowerFrame Docs, SQL/ARCU/Databricks, OpCon, OnBase.

Responsibilities

• Maintain and support Symitar production and development environments.
• Lead or support Symitar-related projects, upgrades, and integrations.
• Develop automation and job scheduling using OpCon/OnBase workflows.
• Perform data analysis, monitoring, and root cause investigations.
• Collaborate with business units, vendors, and IT teams for reliable services.
• Provide technical leadership and mentorship to analysts.

Skills

Symitar/Jack Henry

SQL/ARCU/Databricks

OpCon

OnBase

PowerOn

PowerFrame Docs

Vendor coordination

Technical leadership

English communication

Education

Bachelor's degree in Computer Science/Information Technology or related field

Equivalent education/experience

Certifications in Symitar/Jack Henry, Hyland OnBase, Continuous OpCon

Tools

Salesforce

Boomi Flow

Power BI

ServiceNow

JIRA

Confluence

cloud migrations

IT portfolio planning

Job description

The Senior Symitar System Analyst reports to the Host Services Manager and supports the analysis, design, integration, testing, implementation, administration, and support of the Symitar core banking system and related Host Services applications. This role maintains production and development environments, supports business units, manages recurring operational processes, and serves as a technical subject matter expert for Symitar, PowerOn, PowerFrame Docs, OpCon, OnBase, integrations, automation, and data analysis. This role provides advanced technical support and leadership, contributes to projects that improve efficiency, reliability, security, compliance, and the user/member experience, and assists the Host Services Manager with technical, operational, project, vendor, and administrative responsibilities.

Position Duties & Functions

Core Banking, Host Services Applications & Integrations

• Maintain, troubleshoot, configure, optimize, and administer Symitar production and development environments, including user, computer, and server access.
• Support Symitar releases, upgrades, service packs, mandates, data purges, scheduled downtime events, integrations, data feeds, file transfers, vendor applications, and related Host Services applications including OnBase, ARCU, EDS/SDS, and PowerFrame Docs.
• Coordinate with third-party vendors and internal IT teams to resolve technical issues and maintain stable, reliable application support.

Development, Automation & Job Scheduling

• Design, develop, test, implement, maintain, and troubleshoot PowerOn programs and PowerFrame Docs solutions, including templates, forms, workflows, configurations, and integrations.
• Administer and support the In-House OpCon and EASE-hosted OpCon environments, including automated processing, job scheduling, file transfers, workflows, and third-party integrations.
• Identify opportunities to automate manual processes, improve operational efficiency, and strengthen recurring production activities.

Data Analysis, Reporting & Operational Reliability

• Perform SQL querying and data analysis using ARCU and/or Databricks for troubleshooting, reporting, reconciliation, research, trend analysis, and operational improvement.
• Monitor ARCU Data Load processes, troubleshoot data issues with Infrastructure and Application Services teams, and support EDS/SDS and ARCU upgrades to maintain data reliability, system performance, and operational continuity.
• Monitor performance, provide advanced second-level support, perform root-cause analysis, prioritize issues by impact and urgency, and implement sustainable solutions for complex or recurring issues.

Projects, Business Support & Technical Leadership

• Partner with business units to gather requirements, identify process improvements, lead or support Symitar-related projects, and provide technical recommendations on scope, risk, dependencies, testing, deployment, and vendor integrations.
• Support the Host Services Manager with applicable technical, operational, project, vendor, and administrative responsibilities.
• Serve as a trusted technical subject matter expert for Symitar, PowerOn, PowerFrame Docs, OpCon, OnBase, integrations, automation, and related technologies.
• Follow security, access-control, change-management, and operational procedures.
• Support audits, risk assessments, control testing, regulatory reporting, document retention, and compliance requirements.
• Serve as a technical resource and mentor for other analysts and business partners.
• Promote cross-training, knowledge sharing, documentation, and knowledgebase practices to reduce dependency on single resources.
• Review technical solutions and encourage automation, modern development practices, and emerging technologies.
• Other duties as assigned

POSITION REQUIREMENTS

EXPERIENCE and EDUCATION

• Minimum of seven years of related information systems, core banking, or financial technology experience, including significant Jack Henry Symitar experience.
• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related field preferred. Equivalent combination of education, training, and experience may be considered.
• Demonstrated experience with Symitar, PowerOn, PowerFrame Docs, SQL/ARCU and/or Databricks, OpCon, OnBase, EDS/SDS, integrations, automation, production support, and troubleshooting.
• Certifications or formal training in Symitar/Jack Henry, Hyland OnBase, and Continuous OpCon required or preferred based on role needs.
• Demonstrated ability to lead technical projects, upgrades, hotfixes, mandates, compliance-sensitive work, vendor coordination, stakeholder communication, team mentorship, and competing priorities.

KNOWLEDGE and SKILLS

• Credit union or financial institution experience, including familiarity with operational, regulatory, or compliance-related processes.
• Familiarity with enterprise tools such as Salesforce, Boomi Flow, Power BI, ServiceNow, JIRA, Confluence, cloud migrations, or IT portfolio planning.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills include the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.

COMPETENCIES

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize.
• Ability to understand and align with our core competencies through daily projects and tasks:

Growth Mindset

Responsibility

Diversity & Inclusion

Problem Solving

Communication

Tech & Data Savvy

CU Business Acumen

PHYSICAL DEMANDS

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.
• Travel may be required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, based on a combination of institutional performance (0–2%) and individual performance (0–6%). Incentive payments are discretionary and subject to approval.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here . To submit a request, please refer to the Careers page for the CPRA Request Form.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.