Copy Operations Specialist

Preply; United States; Remote; USD 70,000 - 120,000; Full time

Job summary

Preply is seeking a Copy Operations Specialist to build and improve the operating system for copy. You will shape workflows, tools, data, and AI-enabled processes to keep work visible and moving, working closely with the Copy team and cross-functional partners.

You will identify opportunities to reduce friction, design AI-assisted workflows for briefing, workflow management, reporting and insights, and create lightweight automations and dashboards to measure adoption and impact.

Qualifications

• Practical problem-solver with an eye for systems
• Ability to turn ideas into shared, usable workflows
• Comfort with ambiguity and rapid iteration in a fast-moving team

Responsibilities

• Improve how copy work flows and prioritization processes
• Maintain a clear view of copy demand across Jira, Slack and squad boards
• Coordinate weekly prioritization, identify conflicts and capacity risks
• Automate repetitive coordination tasks and improve briefs and handovers
• Gather feedback to refine processes as volume grows
• Apply AI-enabled workflows for briefing, management, reporting and insights
• Create dashboards and simple integrations between tools

Skills

Operations coordination

AI/automation

Cross-functional collaboration

Tools

Jira

Slack

Squad boards

Job description

We power people’s progress.At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.

Meet the team!Preply’s Copy team works across Brand, CRM, and Product. As Preply grows, we need better ways to understand demand, manage priorities and help our writers deliver consistently at scale.

As our Copy Operations Specialist, you will build and improve the operating system for copy at Preply: the workflows, tools, data, and AI-enabled processes that make work visible and keep it moving.

We’re looking for a practical problem-solver. Working closely with the Copy team and cross-functional partners, you’ll turn ideas into useful shared systems and help shape what effective AI-enabled work looks like at Preply.

What you’ll be doing

• Help improve how copy work flows
• Build and maintain a clear, shared view of copy demand, priorities and capacity across the team by bringing together relevant information from tools such as Jira, Slack and squad boards.
• Improve copy intake so requests arriving in different formats become clear, actionable briefs.
• Coordinate the team’s weekly prioritization process, highlighting conflicting priorities, dependencies and capacity risks.
• Identify repetitive coordination tasks that could be simplified or automated, including follow-ups around deadlines, reviews, and handovers.
• Gather feedback and improve these processes as the volume and complexity of work increase.

Apply AI and automation to operations and performance

• Identify opportunities to reduce operational friction and improve planning, quality, speed, consistency, and learning.
• Design, test and introduce AI-enabled workflows for areas such as briefing, workflow management, reporting and insight.
• Turn useful individual experiments into simple, reliable workflows that the wider team can adopt.
• Create simple automations, dashboards and integrations between tools.
• Track introduced measures such as adoption, time saved, delivery improvements and quality.

Make voice and performance insights easier to use

• Make Preply’s voice principles easier to apply at scale through practical guidance, systems and checks.
• Help the team use available performance data to improve copy quality, effectiveness and decision-makin