Engagement Operations Specialist

Preply; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Preply is seeking a hands-on operations professional to own the tutor engagement programs for the Supply Engagement team. You’ll coordinate events, webinars, contests, and community activities to deliver real value for thousands of tutors across learning and product initiatives.

You’ll partner with stakeholders, run focus groups, analyze data, and build scalable processes, including LMS migration support and an AI-driven workflow to speed content updates and improve tutor experience.

Qualifications

• Hands-on experience planning and running complex events or programs that reach thousands of people.
• Experience coordinating with multiple stakeholders and dependencies.

Responsibilities

• Own the operational part of all tutor-facing programs and projects end to end, including events such as the annual tutor conference and webinar series.
• Drive new engagement projects from ideation to delivery.
• Own the operational side of community activities: contests, awards, and story collections to keep tutors engaged.
• Support Academy’s LMS migration: coordinating content shift, reviewing content, and building an AI workflow to speed it up.
• Run focus groups, light research and data analysis to improve tutor experience across channels and Preply.
• Set up a reporting cadence that tracks how programs are performing.

Skills

Event planning

Program management

Stakeholder coordination

Data analysis

Tools

LMS

Job description

We power people’s progress.At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.

Meet the team

The Supply Engagement team owns how Preply changes tutor behaviour at scale, through three channels: communications, community, and academy. You’ll report directly to the Senior Manager of Supply Engagement and be part of a team of six.Some quarters you’ll be making already-set plans happen operationally, for example a webinar series, networking event or a contest in the community. Other times, something new lands with no owner yet, and you take it on fully, end to end. Every project exists for one reason: to make tutors happier, help them succeed, or surface what they’re telling us so we can improve our product, programs, and policy.

What you’ll be doing

• Own the operational part of all tutor-facing programs and projects end to end, for example running the annual tutor conference and the team’s webinar series: source speakers, coordinate logistics, track what worked
• Drive new engagement projects end to end: From ideation to delivery
• Own the operational side of community activities: contests, awards, and story collections that keep tutors engaged
• Support Academy’s LMS migration: coordinating the content shift, reviewing content, and building an AI workflow to speed it up
• Run focus groups, light research and data analysis to improve tutor experience across the channels and Preply
• Set up a reporting cadence that tracks how your programs are performing

The outcomes you’ll own

• Tutor engagement programs that deliver real value to the tutors who take part, across community, learning, and product launches.
• Tutor sentiment and trust: tutors feel motivated and want to keep coming back
• Tutor voice reaching the people who need it, so research and focus groups shape real decisions
• An operational backbone solid enough that the team moves fast and every program lands on time, whatever the scale

What you need to succeed

Hands-on experience planning and running complex events or programs that reached thousands of people, inside a team with real stakeholders and dependencies, not a small pilot managed informally5+ years of experience is a reference point, but what ma