Service Manager

Australia-Employment; Grove City (OH); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Quarterly incentives

Autonomy with senior leadership

Growth opportunities in Ohio

Job summary

Jobot is seeking a Fire Alarm & Security Operations Manager to lead the Columbus operation, overseeing roughly 20 technicians across fire alarm and security installation/service, plus Project Managers and support staff. You will manage revenue, gross profit, and overall P&L while driving service delivery and customer satisfaction.

The role offers high autonomy, visibility with senior leadership, and opportunities for growth within a growing Ohio organization with multiple locations.

Qualifications

• Proven experience leading field-service teams with P&L responsibility.
• Strong track record of operational improvement and revenue growth.
• Ability to make independent decisions and manage multiple priorities.

Responsibilities

• Lead day-to-day operations for Fire Alarm & Security installation and service.
• Manage and develop a team of approximately 20 field technicians along with Project Managers and operational support staff.
• Own revenue, gross profit, and overall P&L performance for the line of business.
• Drive operational performance across scheduling, project execution, service delivery, labor utilization, and customer satisfaction.
• Establish clear expectations and accountability throughout the team.
• Coach and develop managers, technicians, and support personnel.
• Partner with sales and sales engineering to ensure projects are properly scoped, staffed, and executed.
• Monitor workload, capacity, project progress, and operational KPIs.
• Identify opportunities to improve processes, productivity, and profitability.
• Resolve customer and operational escalations.
• Maintain a visible presence with field teams and customers.
• Make independent operational decisions while partnering closely with senior leadership.
• Help build a stable, high-performing team capable of supporting continued growth.

Skills

Leadership

P&L ownership

Field service management

People management

Customer-facing

Job description

Service Manager

$130000 - $150000 per year | Grove City, OH | On-site | Permanent

High-impact operations leadership opportunity overseeing a growing field service team with full P&L ownership in the Columbus market.

A bit about us:

Our client is an established and growing fire protection, life safety, and security services organization with multiple locations throughout Ohio. The company provides essential inspection, service, installation, and system solutions to commercial and institutional customers and has built a strong reputation around technical expertise, customer service, and long-term relationships.

The organization maintains a hands‑on, entrepreneurial culture where local leaders are trusted to make decisions and take ownership of their businesses.

Why join us?

• Leadership responsibility for an established Columbus operation
• Oversight of approximately 20 field technicians plus project and support staff
• Direct P&L responsibility for the Fire Alarm & Security line of business
• High level of autonomy and visibility with senior leadership
• Opportunity to strengthen and develop an existing team
• Mix of operational strategy and hands‑on field leadership
• Quarterly incentive opportunity tied directly to revenue and gross profit performance
• Target total compensation around $150K with flexibility for highly relevant industry experience
• Growing organization with multiple Ohio locations and opportunities for continued professional growth

Job Details

We are seeking a Fire Alarm & Security Operations Manager to lead the day‑to‑day performance of our client's Columbus operation. This individual will oversee approximately 20 technicians across fire alarm and security installation/service, along with Project Managers, administrative/support personnel, service coordination, and sales engineering resources. Reporting to a Director, the Operations Manager will have responsibility for the overall performance of the line of business, including revenue, gross profit, project execution, service delivery, workforce management, customer satisfaction, and team development. This is not a desk‑only management position. The right person will operate at the business level while maintaining credibility and visibility with the field organization, customers, and project teams.

Responsibilities

• Lead day‑to‑day operations for Fire Alarm & Security installation and service
• Manage and develop a team of approximately 20 field technicians along with Project Managers and operational support staff
• Own revenue, gross profit, and overall P&L performance for the line of business
• Drive operational performance across scheduling, project execution, service delivery, labor utilization, and customer satisfaction
• Establish clear expectations and accountability throughout the team
• Coach and develop managers, technicians, and support personnel
• Partner with sales and sales engineering to ensure projects are properly scoped, staffed, and executed
• Monitor workload, capacity, project progress, and operational KPIs
• Identify opportunities to improve processes, productivity, and profitability
• Resolve customer and operational escalations
• Maintain a visible presence with field teams and customers
• Make independent operational decisions while partnering closely with senior leadership
• Help build a stable, high‑performing team capable of supporting continued growth

Ideal Background

• Strong operations leadership experience within a field‑service, installation, construction, mechanical, electrical, or technical services environment
• Experience managing technicians, field personnel, Project Managers, and/or service teams
• Demonstrated P&L or significant financial responsibility
• Strong understanding of revenue, gross margin, labor utilization, and operational performance
• Experience leading teams through growth, change, or operational improvement
• Comfortable making decisions independently and managing multiple priorities
• Strong people leader who can effectively work across a wide range of personalities and experience levels
• Customer‑facing and comfortable handling escalations when necessary
• Able to operate strategically without losing connection to day‑to‑day field operations
• Experience within fire alarm, electronic security, access control, life safety, low‑voltage, or a related industry is highly preferred, but strong operational leadership within a comparable field‑service environment will also be considered.

Compensation

Competitive base salary plus quarterly performance‑based incentive tied to revenue and gross profit. Target total compensation is approximately $150K, with potential flexibility based on directly relevant Fire Alarm & Security experience.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.