Field Service Manager

Jobot; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

Jobot is seeking a Lead Service Engineer to oversee and coordinate all service activities across North America, including a small field service team (USA, Mexico). The role involves field service, installation, commissioning, and ongoing support to customers, with extensive travel and a focus on quality and reliability.

Candidates should have 10+ years in field service and commissioning, strong leadership, and excellent communication and problem-solving skills.

Qualifications

• Minimum 10 years of field service and commissioning experience.
• Experience leading a small team in heavy industry preferred.
• Technically proficient in industrial maintenance or electromechanics.

Responsibilities

• Oversee installation and commissioning of new systems across North America.
• Lead and develop the local service team; coordinate planning and contract management.
• Perform field service, installation, and commissioning activities.
• Conduct preventive and unscheduled maintenance; diagnose and troubleshoot issues.
• Travel 50–75% within the USA; ensure customer satisfaction and reports.

Skills

Technical communication

Analytical skills

Presentation skills

Problem-solving

Team collaboration

Microsoft Office

CAD tools

Field service

Results-oriented

Tools

SharePoint

CAD

Modeling tools

Job description

Salary: $110,000 - $140,000 per year.

A bit about us

Our client is an industry leading manufacturing company that delivers state of the art products to the steel and iron industry.

Job Details

The Lead Service Engineer will oversee and coordinate all service activities across North America while managing a small field service team (USA, Mexico – 3 people). In addition to leading local service operations, this role will actively perform field service, installation, and commissioning activities, ensuring customers receive exceptional support and solutions.

Key Responsibilities

• Installation & Commissioning of New Systems
• Supervise installation and commissioning of advanced scanning systems through to final acceptance.
• Perform pneumatic, mechanical, and electrical start-ups for new systems.
• Configure and customize software for each system according to customer specifications.
• Services & Aftersales Support
• Conduct preventive and unscheduled maintenance on laser and scanning systems.
• Troubleshoot electrical, mechanical, pneumatic, and automation issues; perform first-level diagnosis and collaborate with the global technology center as needed.
• Execute mechanical, electrical, and pneumatic repairs; locally source replacement parts when necessary.
• Verify measurement accuracy and provide detailed performance reports to customers.
• Maintain accurate records of all activities using cloud-based customer tracking tools.
• Identify opportunities for system upgrades or new system sales.
• Respond promptly to customer service requests and proactively support customers experiencing challenges.
• Schedule and perform maintenance for customers under service contracts.
• Travel within the USA 50–75% of the time.
• North America Service Management
• Lead, train, and develop the local service team to ensure professional growth and high performance.
• Coordinate service activities, including planning, ticketing, and contract management.
• Ensure workload is balanced across the team and act as the primary local contact for post-sales service.
• Manage spare parts inventory and service tools for the team.

Qualifications & Requirements

• Experienced technician or engineer in industrial maintenance, electromechanics, or mechatronics.
• Minimum 10 years of experience as a field service and commissioning engineer, ideally with small team management in heavy industry.

Skills & Attributes

• Strong commitment to workplace safety and operational excellence.
• Excellent technical communication, analytical, and presentation skills.
• Proven problem-solving and decision-making abilities.
• Ability to build and maintain collaborative relationships with global, cross-functional teams.
• Proficient in Microsoft Office (Excel, Word, Outlook, SharePoint); CAD or modeling tools a plus.
• Highly motivated, proactive, and results-oriented.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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