Copy of Senior Resident Consultant

Jsmliving; Champaign (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, dental, vision & lifeinsurance

PTO and holidays

Birthday day off

401(k) with company match

Job summary

JSM is seeking a Senior Resident Consultant to support our Resident Services department in Champaign, IL. The role focuses on enhancing resident experiences through leasing operations, tours, renewals, subleases, and event planning.

Ideal candidates will have an Associate degree or equivalent, 2 years of sales/customer service experience, and a valid driver's license. Availability includes shifts 8:00 a.m.–6:00 p.m., with some weekends. Competitive hourly pay and benefits.

Qualifications

• Associate’s degree or equivalent experience.
• 2 years of relevant sales and customer service experience.
• Valid driver's license; driving is a requirement.

Responsibilities

• Provide courteous and professional service to residents and visitors, including greeting them in office, answering phone calls and emails, and booking tour appointments.
• Schedule and conduct tours of units with residents wishing to transfer for the following lease term and complete the necessary follow-up procedures
• Handle Renewals and Renewal Transfer Requests promptly and effectively
• Manage Subleases as delegated by the Resident Services supervisor with speed and efficiency
• Brainstorm, plan, and execute Resident Events, ensuring deadlines are met on time in collaboration with the RSM
• Routinely tour the properties to assess cleaning or maintenance needs
• Support the Leasing Team with seasonal events, such as assisting with parking leases, key creation, and audits
• Assist with the mentoring of Residential part-time staff by leading their on-the-job training, delegating projects, and answering questions.

Skills

Sales experience

Customer service

Driver's license

Education

Associate degree or equivalent experience

Job description

JSM is a growing real estate, leasing, development, and investment firm hiring a full-time Senior Resident Consultant to support our Resident Services department. We are looking for a candidate who is service-oriented, team-minded, and passionate about creating a positive living experience for residents.

What you’ll do

The Resident Consultant will assist with the completion of daily Residential and leasing operations. The essential functions of this position are listed below:

• Provide courteous and professional service to residents and visitors, including greeting them in office, answering phone calls and emails, and booking tour appointments.
• Schedule and conduct tours of units with residents wishing to transfer for the following lease term and complete the necessary follow-up procedures
• Handle Renewals and Renewal Transfer Requests promptly and effectively
• Manage Subleases as delegated by the Resident Services supervisor with speed and efficiency
• Brainstorm, plan, and execute Resident Events, ensuring deadlines are met on time in collaboration with the RSM
• Routinely tour the properties to assess cleaning or maintenance needs
• Support the Leasing Team with seasonal events, such as assisting with parking leases, key creation, and audits
• Assist with the mentoring of Residential part-time staff by leading their on-the-job training, delegating projects, and answering questions.

What you'll bring

• Associate’s degree or equivalent experience
• 2 years of relevant sales and customer service experience
• Valid driver's license; driving is a requirement

Our Resident Consultants must be dependable and client-focused. The position requires availability to work varying shifts between 8:00 a.m. and 6:00 p.m., including some weekends, based on operational and staffing needs.

• Hourly starting rate - $19-$21 per hour - commission eligible
• Comprehensive benefits package, including health, dental, vision, and life insurance
• Paid time off and holidays
• Paid day off for your birthday
• 401(k) with company match

The starting hourly range for this position reflects a good-faith estimate of compensation at the time of this posting. The final compensation offered to a candidate may vary based on several factors, including but not limited to the candidate's experience, education, skills, and other qualifications relevant to the role.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for this position.