Senior Resident Services Concierge & Leasing

Jsm-Management-Inc.; Champaign (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Paid time off and holidays

Birthday day off

401(k) with company match

Job summary

JSM is hiring a full-time Senior Resident Consultant to support our Resident Services department in Champaign, IL. You will assist with daily residential and leasing operations, greeting residents, booking tours, handling renewals, managing subleases, and planning resident events.

The role requires 2 years of relevant sales and customer service experience, an associate degree or equivalent, and a valid driver’s license; travel is not excessive, and weekends may be required.

Qualifications

• Associate’s degree or equivalent experience.
• 2 years of relevant sales and customer service experience.
• Valid driver's license; driving is a requirement.

Responsibilities

• Provide courteous and professional service to residents and visitors, including greeting them in office, answering phone calls and emails, and booking tour appointments.
• Schedule and conduct tours of units with residents wishing to transfer for the following lease term and complete the necessary follow-up procedures
• Handle Renewals and Renewal Transfer Requests promptly and effectively
• Manage Subleases as delegated by the Resident Services supervisor with speed and efficiency
• Brainstorm, plan, and execute Resident Events, ensuring deadlines are met on time in collaboration with the RSM
• Routinely tour the properties to assess cleaning or maintenance needs
• Support the Leasing Team with seasonal events, such as assisting with parking leases, key creation, and audits
• Assist with the mentoring of Residential part-time staff by leading their on-the-job training, delegating projects, and answering questions.

Skills

Customer service

Sales experience

Education

Associate’s degree or equivalent experience

Job description

JSM is hiring a full-time Senior Resident Consultant to support our Resident Services department in Champaign, IL. You will assist with daily residential and leasing operations, greeting residents, booking tours, handling renewals, managing subleases, and planning resident events.

The role requires 2 years of relevant sales and customer service experience, an associate degree or equivalent, and a valid driver’s license; travel is not excessive, and weekends may be required.